Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Gagan Shokeen

Deputy Manager
New Delhi,India

Summary

Knowledgeable Deputy Manager with extensive knowledge of the retail industry. Solid managerial and communication skills. Gifted in handling tense situations with irate customers.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Deputy Manager

Axis Bank Ltd
New Delhi, DL
02.2022 - Current
  • Tally of audit check reports
  • Handling portfolio of 300 clients.
  • Successfully upsold services regularly adding to portfolio’s revenue growth.
  • Handling all walk in customer and solving their queries
  • Onboarding new customers and creating wealth for them
  • Maintained balancing record with 100% rate of accuracy on Complaint Resolution.
  • Taking care of KYC and AML processes and verification of accounts basis on KYC and AML
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Assistant Manager

Kotak Mahindra Bank Ltd
New Delhi, DL
10.2019 - 02.2022
  • Executed customer transactions, including deposits, withdrawals, Neft and RTGS ,money orders and cheques.
  • Handled various accounting transactions.
  • Tally of Audit check reports.
  • Maintained balancing record with 100% rate of accuracy on Complaint Resolution.
  • Organized, stocked and maintained teller window area.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Mentored team members to enhance professional development and accountability in workplace
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

Junior Relationship Executive

Muthoot Finance ltd
New Delhi, DL
12.2017 - 06.2020
  • Managing and attending walk-in clients and accepting & appraising gold.
  • Handling 50 walk in customers per day and generating cross-sell leads.
  • Ensuring proper verification & valuation of Collateral Securities and Documents.
  • All Accounts related works and maintenance up-keep of branch and ensure confidentially in
  • Generated new business and referral clients in partnership with financial advisors and branch team.
  • Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
  • Generated new business and referral clients in partnership with financial advisors and branch team
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
  • Educated customers about Loan options and processed purchases

Education

Bachelor of Arts - Political Science

Aryabhatta College
Delhi University
07.2013 - 05.2016

PGDM - Banking And Finance Management

Narsee Monjee Institute of Management Studies
New Delhi
06.2020 - Current

Skills

Relationship Management

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Software

Ms Office

Finacle

Saksham

Tax Payment portal

Timeline

Deputy Manager

Axis Bank Ltd
02.2022 - Current

PGDM - Banking And Finance Management

Narsee Monjee Institute of Management Studies
06.2020 - Current

Assistant Manager

Kotak Mahindra Bank Ltd
10.2019 - 02.2022

Junior Relationship Executive

Muthoot Finance ltd
12.2017 - 06.2020

Bachelor of Arts - Political Science

Aryabhatta College
07.2013 - 05.2016

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Gagan ShokeenDeputy Manager