Ms Office
Gagan Shokeen
Deputy Manager
New Delhi,India
Summary
Knowledgeable Deputy Manager with extensive knowledge of the retail industry. Solid managerial and communication skills. Gifted in handling tense situations with irate customers.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Deputy Manager
Axis Bank Ltd
New Delhi, DL
02.2022 - Current
- Tally of audit check reports
- Handling portfolio of 300 clients.
- Successfully upsold services regularly adding to portfolio’s revenue growth.
- Handling all walk in customer and solving their queries
- Onboarding new customers and creating wealth for them
- Maintained balancing record with 100% rate of accuracy on Complaint Resolution.
- Taking care of KYC and AML processes and verification of accounts basis on KYC and AML
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
Kotak Mahindra Bank Ltd
New Delhi, DL
10.2019 - 02.2022
- Executed customer transactions, including deposits, withdrawals, Neft and RTGS ,money orders and cheques.
- Handled various accounting transactions.
- Tally of Audit check reports.
- Maintained balancing record with 100% rate of accuracy on Complaint Resolution.
- Organized, stocked and maintained teller window area.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Mentored team members to enhance professional development and accountability in workplace
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Junior Relationship Executive
Muthoot Finance ltd
New Delhi, DL
12.2017 - 06.2020
- Managing and attending walk-in clients and accepting & appraising gold.
- Handling 50 walk in customers per day and generating cross-sell leads.
- Ensuring proper verification & valuation of Collateral Securities and Documents.
- All Accounts related works and maintenance up-keep of branch and ensure confidentially in
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Generated new business and referral clients in partnership with financial advisors and branch team
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Educated customers about Loan options and processed purchases
Education
Bachelor of Arts - Political Science
Aryabhatta College
Delhi University 07.2013 - 05.2016
PGDM - Banking And Finance Management
Narsee Monjee Institute of Management Studies
New Delhi 06.2020 - Current
Skills
Relationship Management
Client Retention
Account management
Decision-making capabilities
Operations management
Business Development
Sales growth
Internal Audit Administration
Teamwork
Problem-Solving
Banking operations knowledge
Banking functions knowledge
Software
Finacle
Saksham
Tax Payment portal
Timeline
Deputy Manager
Axis Bank Ltd
02.2022 - Current
PGDM - Banking And Finance Management
Narsee Monjee Institute of Management Studies
06.2020 - Current
Assistant Manager
Kotak Mahindra Bank Ltd
10.2019 - 02.2022
Junior Relationship Executive
Muthoot Finance ltd
12.2017 - 06.2020
Bachelor of Arts - Political Science
Aryabhatta College
07.2013 - 05.2016