Gagan U
Summary
Accomplished Engineer with proven skills across design, implementation, and delivery lifecycles. Communicates complex technical concepts well for clear understanding across varied audiences. Resilient and adaptable, to achieve results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
HPC & AI CoE
Hewlett Packard Enterprise
05.2025 - Current
- Managed hybrid cooling environments, including air and direct liquid cooling, as well as liquid-to-air cooling configurations, to optimize system efficiency and thermal performance.
- Implemented and optimized 8 GPU server deployments, such as HPE ProLiant Compute XD685 and HPE Cray XD670, supporting high-performance AI training, tuning, and inference at scale.
- Actively part of XD690 product discussions.
- Conducted benchmarking and performance tuning on HPE Cray XD2000 and HPE ProLiant XD230 systems for mainstream HPC workloads.
- Collaborated with cross-functional teams, including vendors, engineering, and R&D, to integrate advanced compute solutions into production AI pipelines, ensuring low latency and high throughput for model development and deployment.
- Monitored system performance, resource utilization, and conducted capacity planning to meet the growing demands of large-scale AI and HPC applications.
RTCC/L2 Compute Engineer
Hewlett Packard Enterprise
11.2023 - 04.2025
- Resolved complex problems in large enterprise and mission-critical compute environments.
- Collaborated with ERT and PIR teams to address intricate issues.
- Developed advisories for emerging issues to guide resolution efforts.
- Provided expert assistance to customers, partners, TEC engineers, field CEs, escalation engineers, and resellers.
- Reproduced problems to facilitate accurate diagnosis and resolution.
Technical Solutions Consultant
Hewlett Packard Enterprise
04.2021 - 10.2023
- Troubleshooting hardware and software issues on HPE ML/DL/BL servers and Apollo. Initial configuration of RAID using HPE Smart Storage Administrator and load drivers prior to OS deployment.
- Examine and analyzing Server logs (IML, AHS, vmsupport, sosreport, HPS Report)
- Handling configuration and troubleshoot issues on HPE networking products.
- Patching and updating firmware to mitigate vulnerabilities.
- Configuring HPE products with DHCP
- Analyzing the Linux system logs to diagnose the root cause for the problem.
- Provide phone and email support to customers to resolve complex issues by collaborating with storage and Level 2 support teams
- Working on Salesforce.
Technical Support Engineer
HP Inc
10.2020 - 03.2021
- Diagnosed hardware and software issues using remote troubleshooting tools.
- Assisted customers with product setup and configuration processes.
- Documented support interactions in the customer relationship management system.
- Collaborated with team members to improve support procedures and knowledge base.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
Education
Bachelor of Engineering - Electronics and Communication Engineering
VISVESVARAYA TECHNOLOGICAL UNIVERSITY
Bengaluru01.2020
Skills
- HPC
- Linux
- Complex problem resolution
- GPU server optimization
- Customer relationship management
- Technical documentation
Accomplishments
- Best Performed Q1 FY25
- Best Performer Partner Q3 FY21 and Q3 FY22
- Received multiple customer appreciations for working on and resolving long-pending issues
- Received multiple appreciations from the Accounts Team and Escalation Management
- Delivering training on product-based knowledge and logical diagnosis
- Received appreciation from supervisors and peers for going the extra mile
- Experience Maker - HPC and AI service delivery
Timeline
HPC & AI CoE
Hewlett Packard Enterprise
05.2025 - Current
RTCC/L2 Compute Engineer
Hewlett Packard Enterprise
11.2023 - 04.2025
Technical Solutions Consultant
Hewlett Packard Enterprise
04.2021 - 10.2023
Technical Support Engineer
HP Inc
10.2020 - 03.2021
Bachelor of Engineering - Electronics and Communication Engineering
VISVESVARAYA TECHNOLOGICAL UNIVERSITY
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