Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Languages
Timeline
Generic

GAGANA M

Mysore

Summary

Dynamic Customer Relations Executive with a proven track record at ADVAITH HYUNDAI, adept at enhancing customer satisfaction through effective communication and problem-solving. Skilled in Tally ERP 9 and Advanced Excel, I successfully identified upselling opportunities, contributing to revenue growth while fostering strong team collaboration and customer loyalty.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

ADVAITH HYUNDAI

CUSTOMER RELATION EXICUTIVE
MYSORE
01.2021 - Current
  • Responded to customer inquiries and resolved issues, ensuring high satisfaction levels.
  • Coordinated with sales and service teams to enhance customer experience.
  • Facilitated effective communication between customers and dealership departments.
  • Conducted follow-ups with customers post-service to ensure satisfaction and gather feedback.
  • Assisted in processing customer transactions and managing billing inquiries.
  • Identified opportunities for upselling services and products to enhance revenue.
  • Developed and implemented customer feedback surveys to gather insights for improvement.
  • Resolved escalated customer complaints with empathy and effective problem-solving.
  • Supported marketing campaigns by promoting special offers to customers during interactions.
  • Worked effectively in team environments to make the workplace.

Education

B.com -

Citizen Science Commerce & Management First grade College
01.2019

PUC -

Citizens PU College
01.2016

SSLC -

Rotary English Medium High school
01.2014

Skills

  • Tally ERP 9
  • Advanced Excel
  • Pivot table
  • V lookup

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

                                                                                                                             GAGANA M

Personal Information

  • Date of Birth: 09/05/98
  • Nationality: INDIAN
  • Marital Status: Married

Languages

  • Kannada
  • English
  • Kannada

Timeline

ADVAITH HYUNDAI

CUSTOMER RELATION EXICUTIVE
01.2021 - Current

B.com -

Citizen Science Commerce & Management First grade College

PUC -

Citizens PU College

SSLC -

Rotary English Medium High school
GAGANA M