Gagandeep Kaur

Hoshiarpur,PB

Summary

Proven problem-solver and customer service expert, excelled at Kochar Infotect Limited by swiftly resolving caller issues and maintaining professional relationships. Demonstrated exceptional customer care abilities and positive attitude, ensuring client satisfaction and operational efficiency. Skilled in maintaining detailed records, enhancing agency operations with no more than a 20% error margin.

Work History

Agent

At Kochar Infotect Limited

Resolved caller issues quickly and thoroughly.
Handled and promptly resolved customer complaints to maintain professional relationships.
Informed clients of policies and procedures.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Education

Diploma - Diploma in Information Technology Engineering

Doaba Polytechnic College, India

Rahon, India

03.2015

Skills

Problem-solving skills
Positive Attitude
Customer service and care

Problem-Solving
Customer service abilities

Languages

English

Bilingual or Proficient (C2)

Hindi

Punjabi

Bilingual or Proficient (C2)

Timeline

Agent

At Kochar Infotect Limited

Diploma - Diploma in Information Technology Engineering

Doaba Polytechnic College, India

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