Gagandeep Kaur

Midland Microfin Ltd. - Human Resources (2021-Present)

• Assistant Manager, HR (2021-Present): Transitioned to the HR department, where responsibilities expanded to talent acquisition, employee engagement, onboarding, payroll, and other critical HR functions. Played a pivotal role in refining HR processes to support a positive workplace culture, contributing to Midland Microfin Ltd.'s ongoing success as a recognized Great Place to Work.

• Risk Monitoring Unit (2018-2020): Led risk assessments and monitoring activities, focusing on minimizing customer grievances and supporting sustainable growth. Contributed to processes that earned the company "Great Place to Work" certifications twice during this period

• Customer Grievance Team - Team Leader (2016-2018): Progressed to a leadership role in the Customer Grievance team, managing customer issues across PAN-India branches. Oversaw a team dedicated to addressing customer grievances and contributed to business growth by improving client satisfaction. Actively participated in strategic management discussions, bringing frontline insights to leadership.

As a Management Trainee at Nawanshe Foundation, I developed and implemented strategies to enhance customer engagement and motivate clients to access loan services. Proactively supported initiatives aimed at improving customer outreach and fostering long-term client relationships.