FINALE CTS CRM MS EXCEL MS WORD M S POWERPOINT
GAGANDEEP N
BANKING AND FINANCE
RAICHUR
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Diligent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Goal-oriented worker with outstanding knowledge of organization and product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and talents. Committed to best-in-class customer service and maintaining professionalism.
Motivated Customer Service Representative with over 5 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English kannada and Telugu Hindi.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Customer Service Representative
UJJIVAN SMALL FINANCE BANK
GADAG
08.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Facilitated inter-departmental communication to effectively provide customer support.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Senior Sales Officer
UJJIVAN SMALL FINANCE BANK LTD
09.2018 - 08.2021
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Branch Sales Officer
HDFC BANK LTD
BANGALORE
06.2016 - 09.2017
- Managed customer inquiries and concerns with speed, efficiency and knowledgeable support.
- Connected with account representatives to promote bank products.
- Maintained in-depth understanding of bank operations, products and services.
- Built and deepened long-term relationships with customers.
- Achieved individual and branch targets on consistent basis.
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
- Set pricing strategy and discount rates.
- Analyzed financial statements to identify cost control initiatives.
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Developed strategic plans for day-to-day financial operations.
Education
SSLC - ALL SUBJECTS
KARNATAKA EDUCATION BOARD
SWAMY VIVEKANANDA PUBLIC SCHOOL 10.2009 - 10.2010
B.COM - Commerce
GULBARGA UNIVERSITY
OXFORD DEGREE COLLEGE 06.2012 - 07.2015
PUC - COMMERCE
KARNATAKA PRE UNIVERSITY
ANIKENTANA PU COLLEGE 06.2010 - 06.2012
Skills
Report preparation
Software
Certification
BEST PERFORMANCE AWARD PUBLIC KA CHAMP
Timeline
AWARDED UJJIVAN IDOL
06-2022
Customer Service Representative
UJJIVAN SMALL FINANCE BANK
08.2021 - Current
AWARDED TOP TTP PERFORMER
06-2021
AWARDED NO 2 SALES OFFICER IN PAN INDIA
04-2020
BEST PERFORMANCE AWARD PUBLIC KA CHAMP
03-2019
Senior Sales Officer
UJJIVAN SMALL FINANCE BANK LTD
09.2018 - 08.2021
Branch Sales Officer
HDFC BANK LTD
06.2016 - 09.2017
B.COM - Commerce
GULBARGA UNIVERSITY
06.2012 - 07.2015
PUC - COMMERCE
KARNATAKA PRE UNIVERSITY
06.2010 - 06.2012
SSLC - ALL SUBJECTS
KARNATAKA EDUCATION BOARD
10.2009 - 10.2010
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