Gagandeep Sabharwal
New Delhi
Summary
Dynamic professional recognized as a knowledgeable leader and dedicated problem solver with 12 years of expertise in driving company objectives. Proven ability to coordinate projects, programs, and improvements with keen attention to detail. Committed to fostering collaboration and innovation, ensuring efficient and effective achievement of organizational goals. A results-oriented mindset delivers impactful solutions that enhance overall performance.
Overview
13
13
years of professional experience
Work History
Project Manager
Deloitte India
12.2024 - Current
- Part of the Financial Transformation team and currently working for BFSI clients.
- Assist the team responsible for the day-to-day compliance with the Enterprise Data Risk Management Policy within their domains/business units.
- Helped in documentation for data governance rules in the project for Current versus Future state models.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Worked with APAC/EMEA & AMRS Data Offices to ensure Data Lineage procedures are maintained in a proper way.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Project manager
EY GDS
10.2023 - Current
- Part of the GDS WAM - Technology consulting team and assist the team in Aladdin Implementations.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Leveraging the Aladdin experience on Data , Middle office and Trading side to help clients during the onboarding and execution phase.
- Been part of the Client pursuits to understand the business requirements and propose solutions.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Provided detailed project status updates to stakeholders and executive management.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Supported the clients through knowledge on Interfaces, Pricing and Reference data queries in my EY Projects.
- Project Delivery: Work with global team to ensure project delivery standards and timelines as met.
- Develop core competency training documents to ensure new bench of resources can be trained.
Service Lead
Blackrock
05.2017 - 09.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Maintained up-to-date knowledge of product and service changes.
- Assisted clients by resolving inquiries related to security modelling and its impact on analytics, training and providing insight Into Aladdin applications like portfolio construction, Explore, API and ADW.
Scheduled meetings and telephone conferences between clients and management. - Worked with APAC/EMEA & AMRS Data Offices to ensure Data Lineage procedures are maintained in a proper way.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Operations Manager
Total Solutions Group
04.2016 - 05.2017
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Advanced productivity KPIs to achieve key business goals and objectives. Identified and resolved unauthorized, unsafe or ineffective practices.
- Increased profit by streamlining operations.
Research Analyst
Capital IQ
12.2012 - 04.2016
- Provide integration and content due diligence of “Quant house”, a French market data provider acquired by S&P.
- Analysis of complex data using various excel based models to generate insights and presented the research findings to senior management.
- Assist the client development and support teams based in Americas, EMEA, and Asia-Pacific as a product specialist for various CIQ suite functionalities (Indices Data Set, Screening, Charting, Pricing and Portfolio Management Tool).
- Worked on projects related to Golden Copy Product and Assisted in allocation of day-to-day tasks.
- Estimation of the ETA of newly assigned projects and ensuring timely completion. Part of many support projects as well as data issues.
Education
Masters - Financial Management
Amity University
Greater Noida, India01.2012
Bachelor - B.com(Hons)
SGTB Khalsa College
01.2009
Skills
- Proficient in Aladdin
- Innovative solution development
- Project planning
- Customer relationship management
- Project management
- Data manipulation using SQL
- Capital markets research
- Skilled in utilizing Bloomberg Terminal for data analysis
- Scrum master
- Team management
- Operational and Consulting support
- Proactive self-starter
- KPI setting and management
- Clear and concise communication
- Team bonding
Timeline
Project Manager
Deloitte India
12.2024 - Current
Project manager
EY GDS
10.2023 - Current
Service Lead
Blackrock
05.2017 - 09.2023
Operations Manager
Total Solutions Group
04.2016 - 05.2017
Research Analyst
Capital IQ
12.2012 - 04.2016
Bachelor - B.com(Hons)
SGTB Khalsa College
Masters - Financial Management
Amity University
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