Hi, I’m
GAGANDEEP SINGH
Customer Service Representative
Una,Himachal Pradesh
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company
Overview
7
years of professional experience
3
Certifications
3
Languages
Work History
Sharjah International AirportSharjah
Customer Service Agent
02.2018 - 02.2019
Job overview
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Fostered a positive work environment through active participation in team-building activities and initiatives.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Steller Electronics Private Ltd.Una
Graduate Trainee Engineer
08.2016 - 08.2017
Job overview
- Established strong relationships with suppliers to obtain high-quality materials at competitive prices.
- Reduced material waste through implementing lean manufacturing principles in production processes.
- Contributed to successful project completion by providing timely and accurate progress reports to management.
- Collaborated with multidisciplinary teams to design and develop new products according to customer requirements.
Hilton HotelAl Habdoor city
Coordinator
07.2021 - 07.2023
Job overview
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
Education
10th
University Overview
- Percentage: 55%
- Board: Board of school Education Dharmshala (H.P)
12th
University Overview
- Percentage: 64%
- Board: Board of school Education Dharmshala (H.P)
Chandigarh UniversityMohali Punjab
Electrical and Electronics from Electrical Engineering
08.2012 - 1 2016
University Overview
Percentage: 67%
Skills
Comprehensive problem-solving capabilityHard work, willingness to learnTeam facilitator, Good listening strategy and always cool mentality
Customer Service
Customer Service
Staff Scheduling
Certification
6 Months industrial training in National fertilizers limited ( Nangal Dam ) Punjab, India
Activities
- Got Certificate of Excellence in Robo Tech Labs Pvt Ltd. on Mobile Robotics.
- Participated in Annual Cultural Fest of College as Member of Discipline Committee.
- Eight times, participate in blood donation camp in university.
Employment - Visa
Employment Visa
Personal Information
City :- Una
State :- Himachal Pradesh
Country :- India
DOB:- 16/09/1994
Disclaimer
I am fully committed and dedicated individual toward my profession and will perform the duties with diligence and taking ownership for the tasks assigned
Timeline
Coordinator
Hilton Hotel
07.2021 - 07.2023
Customer Service Agent
Sharjah International Airport
02.2018 - 02.2019
Graduate Trainee Engineer
Steller Electronics Private Ltd.
08.2016 - 08.2017
Chandigarh University
Electrical and Electronics from Electrical Engineering
08.2012 - 1 2016
10th
1 2010
12th
1 2012