Gagandeep Singh
Subject Matter Expert
New Delhi
Summary
Skilled subject matter expert and trusted advisor with a strong background in researching, analyzing, and evaluating company technology and standard operating procedures. Collaborate effectively with clients and internal team members to provide consultative enhancement recommendations based on industry research. Proven track record of improving processes, procedures, technical enhancements, resource requirements, and stakeholder engagement procedures to align with strategic goals. Extensive experience in OTC - Accounts Receivable, Credit Management, Invoicing, Order Fulfillment, record maintenance, Collections, and Disputes.
Overview
8
8
years of professional experience
2029
2029
years of post-secondary education
Work History
Subject Matter Expertise (OTC)
Accenture India Pvt. Ltd.
05.2021 - 01.2025
- Working at Accenture as a Subject Matter Expert in OTC, I worked in Order Management, Credit Management, Collections, and Dispute, handling the customer portfolio and maintaining records for U.S. and Canadian clients.
- Monitor daily performance of the customer's Accounts Receivable portfolio, track the overdue accounts proactively, and call customers for issues pertaining to delays in payments, resolve open queries within a specific time frame, and maintain the overall overdue ratio below the desired SLA.
- Take inbound/outbound calls for follow-ups on overdue accounts and customer queries.
- Handling various types of deductions that are claimed by the customer in their remittance, and reviewing the claim copies for reasons of short payment; reviewing the contract and discussing it with account managers before further processing.
- Process and route the claims to the concerned team for raising credits.
- Recognize the vendor accounts for potential netting, and perform reconciliation accordingly.
- Responsible for creating and updating standard operating procedures for work tasks.
- Identify ways to streamline and improve the work processes.
- Create a weekly dispute report to identify the top disputed accounts and areas of dispute, reaching out to the concerned account managers for approvals.
- Maintain and provide a weekly overdue and clean overdue ratio report to management for review, and present it to the clients on weekly calls.
- Responsible for creating the KPI reports for Collections and Dispute, and presenting the details to the management and clients on monthly calls.
- Worked closely with the sales, finance, and customer service teams to ensure a smooth credit management OTC process.
- Trained and mentored junior staff on credit control and best practices.
- Experienced multiple transitions from onshore teams, prepared standard operating procedures (SOPs) for different teams in OTC.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Senior Financial Analyst (OTC)
Genpact India Pvt. Ltd.
01.2019 - 05.2021
- Working at Genpact as a Senior Financial Analyst in Accounts Receivable - OTC, credit management, order fulfillment, collections, and reporting team.
- Handling a substantial and critical portfolio, with a total value of $30M. Responsible for developing and delivering complex financial reports, maintaining records for both internal use and for our clients.
- Make outbound calls to the customer for payments on overdue invoices, and inbound calls for handling customer queries and disputes.
- Preparing monthly statements and top impacting cases for every bucket, and ensuring they are sent to the customers/vendors within the first five working days, along with regular follow-ups with the customers/vendors regarding the payment of overdue policies through calls and emails.
- Review customer contracts to ensure the accuracy of the data and amounts for which the customer has been charged, if there are any queries raised.
- Creating and maintaining various reports, tracking spreadsheets, and on-demand, ad-hoc report requests as needed, and within specific timeframes.
- Resolving internal and external disputed queries raised, and ensuring that the client queries are resolved completely and promptly.
- Performing cash adjustments, reconciliations of bulk remittances for different insured individuals, and allocating to the correct policies.
- Daily review of the incoming payments in the bank account, chasing the broker for missing remittances, and working on the previously unallocated payments.
- Key contributor in performing inventory and financial analysis for senior management in a variety of ad hoc projects.
- Produce daily reports in Access, providing metrics and current data for customers.
- Extract the daily standing order sheet report from the bank, and prepare a report to highlight the incoming payments, and assign them to the respective individuals for reconciliation and settlement.
- Prepare the weekly credit report of the team, ensuring that credits processed are applied correctly within the given time frame.
- Supporting the task force team in identifying and working on challenging, complex items across all portfolios for closure.
- Provided valuable insights by leading monthly variance analysis reviews between actual results and budget/forecast expectations.
Analyst (OTC)
Aegis Limited
07.2017 - 01.2019
- Managing collections for the entire portfolio of the PAN India region
- Take customer calls for resolving disputes, billings, and non-payments.
- Contributed to streamlining credit management and cash application processes.
- Monitoring customer account details identifies and investigates non-payments, delayed payments, and other irregularities.
- Review the customer purchase order to ensure that the billing has been done accurately, as per the contract.
- Resolve disputes regarding the Billings, and work along with the order management and sales team to ensure client queries are resolved promptly.
- Key contributor in performing inventory and financial analysis for senior management in a variety of ad hoc projects.
- Works with company management to ensure mission-critical reporting and business intelligence reporting are being developed and delivered.
- Prepares reports synthesizing analytical results, highlighting the implications of the findings.
- 50% collaborating with various teams to discuss workforce management data, reports, and documenting findings and suggested improvements.
- Negotiate credit extensions when necessary.
- Managing unapplied cash and credits as a month-end activity for the team.
- Record information about the financial status of customers and the status of collection efforts.
- Preparing reports on collection activities and progress, and presenting them to the management.
- Perform various administrative functions for assigned accounts, such as recording address changes, entity name changes, maitaning records, invoicing, etc
Executive (OTC)
InterGlobe Technologies Private Limited
08.2016 - 06.2017
- Customer support to passengers traveling pre- and post-travel.
- Handled customer disputes and claims.
- Email or call customers for the required information in case of reimbursement of claims.
- Maintained customer records and credit management.
- Handled customer queries related to travel, and explained company norms and policies on calls.
- Receiving payments online and recording information about the financial status of customers and the status of collection efforts.
- Prepared reports on collection activities and progress, and presented them to the management.
- Perform various administrative functions for assigned accounts, such as recording address changes, entity name changes, etc.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Education
MCOM -
Indira Gandhi National Open University
BBA - undefined
Guru Gobind Singh Indraprastha University
01.2017 - 12.2017
HSC - undefined
Mamta Modern Senior Secondary School
01.2014 - 12.2014
SSC - undefined
Heritage Convent
Imphal, Manipur 01.2012 - 12.2012
Skills
Accounts receivable management
Invoice generation
Effective communication techniques
Strong analytical skills
Credit and collections management
Experience with collections
Billing and collections best practices
Collections tracking
Invoicing and collections
Credit collections
Microsoft Excel
SAP HANA expertise
SAP systems
Extra-Curricular Activities
Worked at Gur Shabad Sewak Jatha (NGO) for Social responsibility project. Industrial review project on Automobile industry. Entrepreneurship development project. Research project on the impact of online marketing on consumer behaviour when they shop online.
Interests
Singing
Planting
Painting
Professional Highlights
- Have received appreciation from Service/Account Management for dealing with their customers accurately according to their needs.
- Have been recognized by client through award and appreciation emails.
- Involved in preparation of various DTP and KPI report.
- Received Ovation awards from the management and clients.
- Received debutant award for Quality performance and achieving excellence.
- Received recognition/appreciation award for smooth launch of a pilot project.
<Enter your own>
Date of Birth: 29th April 1996
Disclaimer
I, Gagan Deep Singh hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Software
SAP
Oracle
High Radius
Net suite
Microsoft Excel Suite
Timeline
Subject Matter Expertise (OTC)
Accenture India Pvt. Ltd.
05.2021 - 01.2025
Senior Financial Analyst (OTC)
Genpact India Pvt. Ltd.
01.2019 - 05.2021
Analyst (OTC)
Aegis Limited
07.2017 - 01.2019
BBA - undefined
Guru Gobind Singh Indraprastha University
01.2017 - 12.2017
Executive (OTC)
InterGlobe Technologies Private Limited
08.2016 - 06.2017
HSC - undefined
Mamta Modern Senior Secondary School
01.2014 - 12.2014
SSC - undefined
Heritage Convent
01.2012 - 12.2012
MCOM -
Indira Gandhi National Open University
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