GAGANDEEP SINGH

• Interacted with insurance providers to clarify denied claims and execute resubmission.
• Verified insurance of patients to determine eligibility.
• Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
• Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
• Monitored outstanding invoices and performed collections duties.

• Improved patient satisfaction by streamlining authorization processes and ensuring timely responses to inquiries.
• Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
• Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
• Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
• Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
• Enhanced departmental efficiency with thorough knowledge of insurance guidelines and medical terminology.

Daily Responsibilities.

• Verify insurance coverage.
• Review patient schedules.
• Contact insurance companies.
• Update billing systems.
• Resolve eligibility issues.
• Check authorizations and referrals.
• Maintain HIPAA compliance.
• Reduce claim denials.

• Documented patient demographics and billing details in the billing system to support tracking history and uphold accurate records.
• Managed lab billing processes for COVID-19 vaccinations, including accurate CPT and ICD code entry. Ensured precise documentation of billing codes to optimize claims processing and reimbursement efficiency. Performed audits of billing records to uphold compliance with relevant regulations.
• Modifying patient billing details, including last name, address, gender, and PIN code, and validating patient eligibility to secure accurate billing and insurance processing.