Gagandeep Kaur
Delhi
Summary
Resourceful Banking Customer Service Representative is known for being highly productive and efficiently completing tasks. Strong problem-solving, account management, and financial product knowledge and effective handling of customer inquiries and concerns. Excel in communication, empathy, and adaptability, ensuring customer satisfaction and loyalty. Attentive and adaptable Teacher skilled in the management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Kreative Kidzz+ Pre School
NEW DELHI
04.2025 - Current
- Managed daily office operations and maintained organized filing systems.
- Communicated effectively with parents regarding child care policies and events.
- Maintained inventory of supplies and ordered items as needed.
- Organized events and activities to promote community engagement at the preschool.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
IENERGIZER IT SERVICES PVT LTD
Senior executive customer service
Noida
02.2024 - 07.2024
- Developed and implemented customer service strategies to improve customer satisfaction levels.
- Assisted customers with product inquiries, complaints, and technical issues.
- Resolved escalated customer service issues promptly.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Participated in departmental meetings to discuss current trends in the industry and ways to improve customer relations initiatives.
NIVA BUPA HEALTH INSURANCE
Relationship manager
Noida
04.2023 - 06.2023
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on timely requests.
- Coordinated with cross-functional teams to ensure successful implementation of projects.
- Participated in industry events such as conferences and tradeshows to build brand awareness among prospects.
I-Process Services India Pvt Ltd (ICICI BANK)
Senior executive customer service
Kolkata
06.2017 - 06.2022
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Analyzed financial data, trends, and market conditions to identify opportunities for increased profitability.
- Directed the development of marketing initiatives to expand customer base and increase revenue.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Established performance metrics to measure progress towards goals and objectives.
Home Tutor
Teacher
Kolkata
01.2014 - 05.2017
- Served as a mentor for struggling learners by offering guidance on social and emotional issues.
- Adapted teaching methods based on individual student needs, interests, abilities, and learning styles.
- Maintained accurate records of attendance, grades, assignments, and test scores.
- Prepared handouts, study materials, and other teaching aids.
- Asked key questions prompting specific student responses to assess tutoring session progress.
Education
PATHWAYS TEACHER TRAINING PROGRAM
INTERNSHIP PATHWAYS SCHOOL
NOIDA07-2024
BBA - Business Administration and Management
SIKKIM MANIPAL UNIVERSITY
Kolkata12-2013
Higher Secondary Education
KHALSA ENGLISH HIGH SCHOOL
Kolkata01-2010
Secondary Education
KHALSA MODEL SENIOR SECONDARY SCHOOL
Kolkata01-2008
Skills
- Multitasking Abilities
- Adaptability
- Time management abilities
- Analytical thinking
- Reliability
- Student evaluations
- Effective listening
- Interactive teaching and learning
- Cognitive and behavioral development
- Inquiry-based learning
- Creative lesson planning
- Multiple subject teaching credential
Accomplishments
A adaptable professional with expertise in organization, time management, and leadership, dedicated to excelling in diverse learning environments. By prioritizing these principles and strategies, I strive to create a space where students develop into confident, globally aware learners, ready to navigate and contribute to an ever-changing world.
Languages
6,C2,6,C2,6,C2
Timeline
Administrative Assistant
Kreative Kidzz+ Pre School
04.2025 - Current
IENERGIZER IT SERVICES PVT LTD
Senior executive customer service
02.2024 - 07.2024
NIVA BUPA HEALTH INSURANCE
Relationship manager
04.2023 - 06.2023
I-Process Services India Pvt Ltd (ICICI BANK)
Senior executive customer service
06.2017 - 06.2022
Home Tutor
Teacher
01.2014 - 05.2017
PATHWAYS TEACHER TRAINING PROGRAM
INTERNSHIP PATHWAYS SCHOOL
BBA - Business Administration and Management
SIKKIM MANIPAL UNIVERSITY
Higher Secondary Education
KHALSA ENGLISH HIGH SCHOOL
Secondary Education
KHALSA MODEL SENIOR SECONDARY SCHOOL