Gagan Kumar Y Pujari

Dynamic professional with a proven track record at Decathlon, excelling in customer data analytics and project management. Successfully enhanced customer satisfaction and engagement through innovative strategies and effective communication. Adept at utilizing Excel for data-driven decision-making, driving significant growth in sales and operational efficiency.

• Represented School Nationals in Table Tennis.
• Participated in All India University games.
• Gold and Silver medal in open nationals kayaking ranking championship.
• Bronze medal in basketball regional level school games.
• Participated in the Under - 18 basketball association cup.
• Best Department manager award in Decathlon Sports India.
• Best Full-time employee of the year in 2017.
• Award in cost-efficient and Team roster management.
• 90% > CSAT (Customer satisfaction rate and Happy users).
• Boosted more quantity selling products to sell more quantity and a greater number of team members during peak hours to increase sales.

Marketing Project - Customer Buying Behavior Towards Jack and Jones Retails, Attractive Pricing at Retail stores like 99, 299 and 999., Product implantation according to monthly sales., Merchandising of trending products, new arrivals, and innovative product display., Seasonal sales offer to clear the old stocks and implement new stocks which help to improve SLT.

Increased customer satisfaction by resolving product or service issues., Worked with the user community to understand needs and provide quality service., Led team in developing team members and setting them a mission with KPI to perform in the project, resulting in personal growth and development., Developed and implemented creative promotional strategies, bringing in User walk-ins and revenue growth., Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans., Developed and implemented daily operations plans such as delivery routes, employee assignments, and promotional strategies., Evaluated existing plans, processes, and events planning services to identify opportunities for improvement., Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors., Streamlined daily reporting information entry for efficient record-keeping purposes., Users Transactions verification., User Risk Transactions management., E-mail query replies., Games transaction verification.