Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gagan L

Bengaluru

Summary

  • Nine plus years of work experience working in Strategy, Operations Management, Continuous Process Improvement, Supply Chain, New Program Launches, Cost reduction projects.
  • Experience in leading complex projects involving cross-functional teams across business units to improve end to end supply chain processes.
  • Hands on experience in launching new Programs, end to end supply chain optimization. leading various complex continuous improvements projects.
  • Lead multiple strategic, operational process improvement initiatives, end to end supply chain optimization projects.


Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of supply chain activities. Manage and lead cross-functional teams to drive supply and productivity improvements. Skilled in negotiation and strategic decision making, perfected by 9 plus years of experience.

Overview

10
10
years of professional experience

Work History

Program Manager- Resource Planning

Amazon
11.2022 - Current
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Create best capacity plan for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness. To achieve this, I worked closely with the team to develop a comprehensive data collection and analysis process, leveraging both internal and external data sources, and developed a robust reporting system to ensure timely and accurate dissemination of insights
  • Since I took over Rate File, I improved Rate metrics from 91 % to 93%, which translated to cost savings of 9.5mm per annum, demonstrating my ability to identify and address gaps in the data collection process and drive action to improve performance.
  • As part of my efforts to streamline operations, I automated the SML Simulation process, which was previously done in Excel, and moved it to SQL. This change resulted in significant reductions in manpower and turnaround

Program Manager

Amazon
01.2019 - 10.2022
  • Resolved issues related to advance shipment notification (ASN) and monitored adoption and accuracy metrics
  • Owned the transshipment TAT metric, resolving issues related to unloading at the destination FCs
  • Collaborated with stakeholders to reduce instances of NCNS (No Call No Show) and ensured optimal utilization
  • Analyzed and understood freight rejections and sidelining to improve FC metrics and vendor experience
  • Monitored scheduling requests to ensure efficient utilization and a positive vendor experience


Senior Compliance Associate

Amazon
03.2018 - 01.2019
  • Ensuring that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global market places
  • Analyzing the Backorder Reasons and Service Loss on Daily, Weekly, Monthly basis
  • Identifying and Reporting violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures
  • Updating program team about the queries raised
  • Training the new Joiners, on the process and helping them in making sure that the quality is 99.2%, which had to be met
  • A key member in analyzing and scripting feedback for quality disputes

Specialist

Flipkart
06.2014 - 03.2018
  • Responded to customer queries through emails within the turnaround time.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist.
  • Handled escalations and it led to closure with high customer satisfaction. Updating program team about the queries raised.
  • Worked with payments team and did research on accounts and orders put on hold by them due to fraud alert.
  • Responsible for all performance management activities including supervision, goal setting, ongoing performance communication, employee engagement, development, review, and mentoring

Education

Bachelor of Engineering - Information Science

SJB INSTITUTE OF TECHNOLOGY
Bengaluru, India
07.2014

Skills

  • Supply Chain Management
  • Operations Management
  • Program Management
  • MS Office ( Excel, Power point, Word, Project), SQL
  • Problem-solving
  • Negotiating
  • Relationship building
  • Staff management
  • Resource management
  • Forecasting

Timeline

Program Manager- Resource Planning

Amazon
11.2022 - Current

Program Manager

Amazon
01.2019 - 10.2022

Senior Compliance Associate

Amazon
03.2018 - 01.2019

Specialist

Flipkart
06.2014 - 03.2018

Bachelor of Engineering - Information Science

SJB INSTITUTE OF TECHNOLOGY

Similar Profiles

CREATE PROFILE
Gagan L