GAGAN MOGHE
Ahmedabad
Summary
Results-oriented Front-of-House Leader with over 5 years in luxury five-star hotels and 6 Month experence in Facility Operations, focusing on SOP design, staff coaching, and data-driven analytics to boost revenue and guest satisfaction. Experienced in facility and operations management, vendor relations, and compliance with service agreements. Skilled in optimising processes and enhancing team performance, fostering stakeholder partnerships to support operational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Community Service Executive
Awfis Space Solution Limited
Bangalore, India
12.2025 - Current
- Currently managing eBay Global Facility at Bangalore, overseeing day-to-day operations, service delivery, and compliance across multi-location centres.
- Overseeing end-to-end operations for multiple Managed Office (MO) centres, ensuring SLA-driven service delivery, preventive maintenance, and client satisfaction.
- P&L ownership of assigned centers, optimizing budgets and resource utilization while maintaining service quality and cost efficiency.
- Managing vendors and stakeholder relationships through strong contract governance, ensuring performance, cost optimisation, and compliance. Conducting large-scale client engagement programs and corporate events, fostering collaboration and enhancing client retention.
- Spearheaded pre-opening projects covering over 2 lakh sq. ft. in a single year, leading cross-functional teams across project, design, and technical departments to ensure on-time, compliant handovers.
- Managed vendor and stakeholder relationships through contract governance, ensuring performance and compliance while conducting large-scale client engagement programmes and corporate events to enhance collaboration and client retention.
- Trained and mentored Executives and Community Team members to improve operational efficiency and adherence to SOPs for site management.
- Acting as a key stakeholder liaison between clients, leadership, and internal departments to ensure transparency, service excellence, and long-term relationship growth
Restaurant Supervisor
The Oberoi
Bangalore
01.2023 - Current
- Directed front-of-house operations for 108-cover outlet, ensuring efficient service and guest satisfaction.
- Led 7 associates (up to 20 during peak season); managed weekly rosters and assigned tasks to optimise team performance.
- Generated ~₹80-lakh average monthly revenue and a record ₹1.1 crore in Dec 2023, consistently exceeding targets by 16-20%
- Resolved over 90% of service complaints in real time, converting issues into repeat visits
- Launched a QR-code guest survey, boosting feedback volume 40% and raising Net Promoter Score by 7 points
- Introduced lean SOPs that reduced glassware and flatware breakage costs by 65% within one year
- Planned and executed EO and YPO events; led a 150-guest banquet and managed numerous corporate client events end-to-end
Food Beverage Associate
The Oberoi
Bangalore
03.2021 - 12.2022
- Delivered fine-dining service across multi-cuisine, Thai specialty, and in-room dining outlets, maintaining top-quartile Guest Satisfaction Index scores
- Upsold menu items, increasing average check by approximately ₹800.
- Onboarded and coached 10 new team members, cutting training time from 4 weeks to 2 weeks and increasing upsell revenue by 12%
- Balanced kitchen pass order flow, reducing average ticket time by 10% during peak occupancy.
- Prepared SAP-based inventory requisitions, preventing stock-outs and minimising waste by 8%.
Industrial Trainee
Taj Fort Aguada Resort Spa
07.2018 - 10.2018
- Rotated through F & B Service, Housekeeping, and Front Office to gain comprehensive operational experience
- Assisted with 300-guest beach banquet and multiple VIP arrivals, earning recognition for swift adaptation to Forbes Travel Guide standards
- Worked with mentors and supervisors in improving professional conduct, individual character and skills to maintain positive work environments.
- Completed all tasks efficiently and timely, as instructed by industrial managers.
- Attended training to advance current skills and learn new techniques, using expertise acquired in performing industrial jobs.
Education
Bachelor of Science - Hospitality Hotel Administration
Institute of Hotel Management
Silvassa01-2020
Skills
- Community programme development
- Stakeholder engagement
- Community engagement
- Project management
- People management
- Guest relations
- Client relationship management
- Crisis response planning
- Forecasting and budgeting
- Budget allocation strategies
- Facility operations oversight
- Health and safety
- Vendor and contract management
- SLA compliance
- Preventive maintenance
Certification
- Supervisor Development Program, The Oberoi Group, 2024-01-01
- Wine Appreciation, Sula Vineyards, 2022-01-01
- Fire Safety Emergency Preparedness, Government of Karnataka, 2023-01-01
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Intermediate
B1
Additional information
- Team Lead - Easy Diner Awards, Best Oriental Restaurant, 2023
- Employee of the Month, The Oberoi Bengaluru, May 2023
- Appointed Head of Fire Safety, The Oberoi Bengaluru, 2023
Custom Section
Micros, SAP, Newgen, MS Excel, MS Word, PowerPoint, MS Excel (PivotTables, dashboards)
Timeline
Senior Community Service Executive
Awfis Space Solution Limited
12.2025 - Current
Restaurant Supervisor
The Oberoi
01.2023 - Current
Food Beverage Associate
The Oberoi
03.2021 - 12.2022
Industrial Trainee
Taj Fort Aguada Resort Spa
07.2018 - 10.2018
Bachelor of Science - Hospitality Hotel Administration
Institute of Hotel Management