Gaganpreet Kaur

Providing support to customers to implement the MAM, conditional access and configuration policies.

Advising the solutions according to their requirement and troubleshooting issues related to enrollment, policy delivery and compliance.

Educating and assisting to setup connectors to integrate Intune with third party solutions in new tenants.

Analyzing the logs and working and non-working scenario.

Worked with premier customer to resolve their business critical issues.

Assisting on various issues, windows update, device configuration, enrollment, application protection, application installation issue on all platforms.

Collaborated with other teams and escalating complex issues when needed and provided support to remote users and contributed to continuous improvement.

Worked on Sev A cases and handled escalated cases of team members.

Delivered internal trainings on device configuration and Autopilot to enhance the knowledge of team members.

Working on RSA Soft Token, RSA Secureid, Microsoft Outlook, VMware, Onedrive, SharePoint. MyAccess, Reinstalled various pluggings, Disk Space Cleanup.

Responsible for coordination to meet the internal compliance at project and organizational level. Handling and escalating all customer related issue within the project.

Identifying training needs and coordinate to get the trainings organized.

Create request as per the business justification and requirement for user under service catalogue. Working on tickets created in Smartit by the end user.

Breakdown and evaluated user problem, personal expertise and probing questions.

Delivered helpdesk support for regional and global users and worked with global service desk team to address repeat issue.

Analyzed technical issue to identify troubleshooting method needed for quick remediation. Engagement and Problem Resolution.