Azure
Gaganpreet Singh
Product Owner
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Product Owner
Accenture
09.2020 - Current
- Responsible for incorporating feature requests into the product roadmap, grooming, prioritizing backlog and developing user stories along with acceptance criteria.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
- Enhanced product usability by conducting user research and incorporating feedback into development.
- Ensured regulatory compliance by working closely with legal teams during the development process.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Coordinated with design and media teams to develop high-quality creative assets.
- Optimized product performance by identifying areas for improvement and implementing necessary changes.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Led product launches, collaborating with marketing teams to create successful go-to-market strategies.
Assistant Manager
HRG dnata
07.2012 - 08.2020
- Responsible more than 20 corporate clients serviced from contact center with total portfolio of 40 Cr (INR) per annum
- Responsible for 3 corporate clients handled from Implant locations with total portfolio of 12 Cr(INR)
- Regular Business reviews & meetings with the client in accordance to agreed plans
- Mobilization of new clients (global and national)
- Manage selection, implementation and termination of travel supplier relationships (agency, OBT, air, car and Hotel)
- Working collaboratively and proactively with leadership to develop and implement key cost savings initiatives and processes improvements by further negotiations with the Airlines and Hotels
- Identify gaps around internally deployed technology to maximize productivity and minimize financial losses
- Responsible for client relationship at Multi – national level
- Manage supplier relationships for Travel partners, including partner management, negotiating and managing contracts with travel suppliers/partners, RFPs etc
- Responsible to establish quality culture in the center, this include implementation of quality monitoring, feedback and analysis, customer satisfaction surveys, rewards and reorganization
- Responsible for developing processes to ensure achievement of Metric goals
- Establish and maintain a friendly, fun and high team-spirited environment
- Managing staff attrition, with attrition rate of 10% in 2019-20 and less then 10% in 2018-19
- Recruitment and development of team's performance.
Team Leader
Convergys India Pvt ltd
- Responsibilities include: Taking care of over 5000 employees transport requirements
- Ensuring safe travel experience of employees especially female employees during odd travel hours
- Handling a team of more than 50 team members and 19 transport vendors
- Taking regular feedbacks from the employees and working over them for regular improvements
- Maintain random compliance check over vendors and cabs
- Working over cost cutting as per company requirements.
Travel Consultant
Make My Trip India PVT LTD
- 12.2007
- Responsibilities include: Processing online travel bookings (flights, hotels, cars, special holiday packages, and Ticketing) made by passengers on our website via the global distribution systems (GDS) i.e., Abacus & Amadeus
- Taking customer service calls and handling customer and passenger queries in relation to their bookings.
Education
Commerce
MATS University
Raipur 04.2001 - 2006.04
High School Diploma -
Guru Harkrishan Public School
New Delhi, India 04.2001 -
Skills
Product Development
undefinedInterests Activities
- Travelling
- Playing cricket
- Listening music
Personal Information
- Date of Birth: 02/12/86
- Marital Status: Married
Accomplishments
- Introduced and owned Category Workbench for Client Category Managers capable to have multiple integrations with third party and in house platforms.
- Promoted twice within the service period of 3 years
- Awarded prestigious NAZAM award in dnata
- Multiple recognitions within Accenture
Software
Galilio
Abacus
Power BI
Sharepoint
Timeline
Product Owner
Accenture
09.2020 - Current
Assistant Manager
HRG dnata
07.2012 - 08.2020
Commerce
MATS University
04.2001 - 2006.04
High School Diploma -
Guru Harkrishan Public School
04.2001 -
Team Leader
Convergys India Pvt ltd
Travel Consultant
Make My Trip India PVT LTD
- 12.2007
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