Gage Ackerman
Columbus,IN
Summary
Proven leader and efficient multitasker, adept at resolving conflicts and boosting sales, demonstrated during tenure at Arbys Restaurant. Excels in teamwork, collaboration, and exceptional customer service, consistently achieving targets through effective problem-solving and upselling techniques. Maintains a positive and productive work environment, fostering strong team and customer relationships.
Overview
9
9
years of professional experience
Work History
Sandwich Artist
Jimmy John's
04.2024 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prepared and served hot and cold sandwiches based on customer preferences.
Shift Leader
Arbys Resturant
08.2021 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
Sales Associate
Circle K
06.2016 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
HSE -
Liberty Christian Academy
Seymour2016
Skills
- Exceptional customer service
- Outgoing personality
- Conflict resolution
- Product sales
Timeline
Sandwich Artist
Jimmy John's
04.2024 - Current
Shift Leader
Arbys Resturant
08.2021 - 03.2024
Sales Associate
Circle K
06.2016 - 02.2018
HSE -
Liberty Christian Academy
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