Gage Massey
Fort Wayne
Summary
Proactive Sales Engineer delivering customized audio solutions and exceptional technical assistance. Known for effective problem-solving abilities and a strong focus on customer relationship management, ready to enhance client experiences and support business objectives.
Overview
9
9
years of professional experience
Work History
Sales Engineer
Sweetwater Sound LLC
Fort Wayne
05.2017 - Current
- Designed customized audio solutions for clients using industry-leading equipment.
- Assessed customer requirements and identified tailored solutions aligning with business objectives.
- Provided technical support and training for customers on product features.
- Resolved technical issues promptly, upholding high service standards.
- Cultivated strong client relationships, increasing customer satisfaction and loyalty.
- Maintained up-to-date knowledge of industry trends and product innovations.
- Responded promptly to customer inquiries regarding product specifications, pricing, availability.
Store Manager
Champs Sports
City of Saint Peters
10.2016 - 04.2017
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff in customer service and sales techniques, enhancing customer satisfaction and sales performance.
- Coordinated staff schedules to ensure optimal workforce coverage and efficiency during peak hours.
- Oversaw inventory management and conducted regular stock assessments to maintain optimal stock levels and reduce shrinkage.
- Handled customer inquiries and resolved issues swiftly and effectively.
- Resolved customer complaints in a timely manner.
- Fostered a positive team environment through effective communication and support.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Bachelor of Science - Recording Arts
Full Sail University
Winter Park, FL06-2014
Skills
- Custom audio solutions
- Audio system design
- Sales techniques
- Solution assessment
- Technical assistance
- Troubleshooting issues
- Customer relationship management
- Customer training
- Problem solving
- Critical thinking
- Time management
Affiliations
Church Volunteer (Live Sound, Musician, Tech Set Up)
References
References available upon request.
Timeline
Sales Engineer
Sweetwater Sound LLC
05.2017 - Current
Store Manager
Champs Sports
10.2016 - 04.2017
Bachelor of Science - Recording Arts
Full Sail University