Over 5 years of exposure to Content Operations, Business Development, Vendor Management & Community Management for Dating & live streaming app along with B2B and B2C Product Management & Mobile Content monetization. A keen observer of emerging trends in technology and a thorough understanding of how technology impacts business. Work experience in Digital Content, Short Videos, Live Streaming & Dating APP and Content Platform. Skilled in Microsoft Word, Partner Relationship Management, Influencer Marketing, Adobe Photoshop. Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.
Hi, I’m
Gaihemlung Marangmei
Bussiness Development Manager/Content Operation Specialist/ Operation Specialist/ Customer Service Team Leader
Summary
Overview
5
years of professional experience
5
years of post-secondary education
1
Certification
5
Languages
Work History
Huanying Weilai Beijing
Business Development Manager
12.2022 - Current
Job overview
- -Use social media, competing products, etc. to recruit and find agent contact information.
- -After establishing a connection, built Whatsapp group chat. The agent provides the information to the admin, and the admin create an agent account for the agent. (if you have better recruitment methods, you can follow your method)
- -Recruitment Target: 70 high quality hosts in 7 days
- 160 good hosts in 14 days
- 270 good hosts in 21 days
- 400 good hosts in 30 days
- -Create training module for Agency and host
- -Research competition apps for agency, host and functionality
- -Train new BD associates and monitor them
- - Create KPI for BD
InkeBeijing
Overseas Operations Specialist
03.2022 - 11.2022
Job overview
- Facilitated development and reporting of program metrics.
- Monitored and tracked project execution of tasks.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Collected, organized and provided data to maintain program status and customer commitments.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Collected, arranged and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
ToopsoonBeijing
India Overseas Operations Specialist
09.2021 - 02.2022
Job overview
- Data Analysis
- Translation of English to Hinglish and Hindi
- Managing trainings of hosts and agencies
- D Skills- Analytical ability, project management, sales skill, teamwork, tracking competitor trends, planning events to expand sales, brainstorming skill, client relationship management, product knowledge
- Data analysis
- Ascriptive analytics
- Agnostic analytics
- Reductive analytics - Event management -Beta Testing of product -Content Operation and Event Planning -Social media marketing -SWOT analysis of competitors app -Executing plans to boost company revenue -Monitoring and managing host performance
- Facilitated development and reporting of program metrics.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
- Generated reports of findings to help management with making key decisions.
Asia InnovationGurgaon
Product Operations Specialist
02.2021 - 08.2021
Job overview
- Data Analysis
- Creating OKR
- Making KPI for BD team
- Creating new events for talents and hiring plan for talents
- Send push notifications
- Managing trainings of hosts and agencies
- Managing Live streaming and audio live part of applications
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Directed planning, budgeting, vendor selection and quality assurance efforts.
- Create ads and publish for SMM and SEO
- Led operational initiatives to solve ongoing strategic operations challenges.
- Collaborated with cross-functional teams to help improve operational workflow.
- Checked and researched legislation and laws relevant to planning and applied knowledge to address concerns or enhance department operations.
- Met with property developers and other private clients to discuss how developments could be granted as well as required actions to serve community interest and remediate concerns.
Asia Innovations HK LimitedGurgaon
Product Operation Assistant
07.2020 - 01.2021
Job overview
- D Skills- Analytical ability, project management, sales skill, teamwork, tracking competitor trends, planning events to expand sales, brainstorming skill, client relationship management, product knowledge
- Data analysis
- Ascriptive analytics
- Agnostic analytics
- Reductive analytics - Event management -Beta Testing of product -Content Operation and Event Planning -Social media marketing -SWOT analysis of competitors app -Analyzing hourly live data and daily live data -Executing plans to boost company revenue -Monitoring and managing host performance
- Led operational initiatives to solve ongoing strategic operations challenges.
- Managed product rollouts, user training, testing and internal communications.
- Collaborated with cross-functional teams to help improve operational workflow.
- Met with property developers and other private clients to discuss how developments could be granted as well as required actions to serve community interest and remediate concerns.
- Managed content distribution to online channels and social media platforms.
- Approved, reviewed and edited content flowing to website.
- Directed content of website by gathering information and integrating data from other departments.
- Conducted research, gathered information from multiple sources and presented results
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Asia Innovations HK LimitedGurgaon
Customer Service Team Leader
05.2019 - 06.2020
Job overview
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving results.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Monitored customer service operations to assess agent performance and provide feedback.
- Handled day-to-day customer contact via phones, faxes and emails.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
togetUGurgaon
Operational Specialist
11.2018 - 04.2019
Job overview
- Explore Vlogger/Broadcaster resources to make them join app to showcase their Talent/performance on the app : Follow up and manage recruited Vlogger/Broadcasters schedule/performance on the app : Making Events for the app and host
Education
Shaheed Bhagat Singh CollegeDelhi
Bachelor of Arts from Geography
06.2013 - 05.2016
University Overview
Zenith AcademyImphal
Higher Secondary
04.2011 - 03.2012
University Overview
Delhi Public SchoolDhaligaon
High School Diploma
04.2008 - 03.2009
University Overview
Skills
Business Development
undefinedCertification
Certified [Operation Specialist], [Asia Innovation] - [May 2019- Aug 2021]
Accomplishments
Accomplishments
Employee of the Month- Asia Innovations HK Limited June - 2020
For showing extraordinary performance and creating a seamless work flow each department he has been part of. Creating task management system for India Customer support and help increase the Lamour app Google rating to 4.4. Managing The KPI for the Customer Support team and making sure that the team achieves their respective targets.
He has taken part in training of Customer Support for local and international teams. He has also taken part in testing of apps when the work has demanded. He has taken part in bug finding program along with the developers which has help crucially to find important bugs which could have later led to user recharge issue.
Employee of the Month- Asia Innovations HK Limited November - 2020
- Achieved hiring target of 5000 hosts through effectively helping with BD Team
- Created multiple events policy for live streaming hosts to bring in growth of 50,000 RMB in October
- Documented and resolved coin reselling which led to selling of more than 10,000,000 coins on October
- Create Successful daily PK event for Agency as well as hosts
Employee of the Month June- HUANYINGWEILAI
- Achieved hiring target of 700 host in the month of May
- Created multiple events policy for hosts to bring in growth of 500,000 RMB in May
- Documented and resolved coin reselling which led to selling of more than 10,000,000 coins on October
Timeline
Business Development Manager
Huanying Weilai
12.2022 - Current
Overseas Operations Specialist
Inke
03.2022 - 11.2022
India Overseas Operations Specialist
Toopsoon
09.2021 - 02.2022
Product Operations Specialist
Asia Innovation
02.2021 - 08.2021
Product Operation Assistant
Asia Innovations HK Limited
07.2020 - 01.2021
Customer Service Team Leader
Asia Innovations HK Limited
05.2019 - 06.2020
Certified [Operation Specialist], [Asia Innovation] - [May 2019- Aug 2021]
05-2019
Operational Specialist
togetU
11.2018 - 04.2019
Shaheed Bhagat Singh College
Bachelor of Arts from Geography
06.2013 - 05.2016
Zenith Academy
Higher Secondary
04.2011 - 03.2012
Delhi Public School
High School Diploma
04.2008 - 03.2009
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