Gail Choquette
South Bend
Summary
Dynamic Survey Designer at Press Ganey with expertise in survey design and language translation. Proven ability to enhance client projects and ensure quality through meticulous process documentation. Recognized for strong team collaboration and adaptability.
Overview
14
14
years of professional experience
Work History
Survey Designer
Press Ganey
South Bend
05.2016 - Current
- Create survey templates covering multiple languages.
- Develop English surveys aligned with branding specifications.
- Engage in Survey Design and Translator UAT testing.
- Ensure accurate and efficient language translation.
- Supported development of tailored client projects and CAHPS updates.
- Create, update, and maintain process documentation.
- Guided team members by clarifying doubts and validating work quality.
Talent Pool
Press Ganey
South Bend
10.2015 - 05.2016
- Available to perform duties in various departments across the organization.
- Early learner of the new Survey Design tool.
- Transitioned surveys and cover letters from Teleform to Survey Designer.
Phone Representative
Press Ganey
South Bend
09.2011 - 10.2015
- Conducted patient calls following structured guides in a courteous and composed way.
- De-escalated tense situations by highlighting survey benefits.
- Asked for and allowed CMS monitoring during audits.
Education
High School Diploma -
Mishawaka High School
Mishawaka, IN06-1983
Skills
- Survey design
- Language translation
- Survey testing
- Process documentation
- Client project support
- Team collaboration
- Project management
- Quality assurance
- Active listening
- Reliability and adaptability
- Multitasking Abilities
References
References available upon request.
Timeline
Survey Designer
Press Ganey
05.2016 - Current
Talent Pool
Press Ganey
10.2015 - 05.2016
Phone Representative
Press Ganey
09.2011 - 10.2015
High School Diploma -
Mishawaka High School
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