Piyush Pushkar Shukla
Summary
Salesforce Business Analyst | Aspiring Salesforce Consultant
- Experienced Salesforce Business Analyst with 4 years of hands-on experience in end-to-end implementations of Salesforce Financial Service Cloud, Service Cloud, Sales Cloud, and CPQ.
- Recognized for driving numerous projects to success across diverse sectors, including Real Estate, Insurance, Education, and BPO, earning annual awards for outstanding performance .
- Adept at gathering and analyzing business requirements, designing scalable solutions, and automating processes to meet client needs.
- Skilled in managing day-to-day consulting activities, collaborating with stakeholders, and ensuring seamless delivery. Looking to leverage expertise in Salesforce solutions and consulting practices to transition into a Salesforce Consultant role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Software Engineer
TechMatrix IT Consulting Pvt. Ltd.
07.2021 - Current
- Collaborate with stakeholders to gather and document business requirements.
- Create process maps and flowcharts to visualize and improve current and future state business processes.
- Develop user stories and acceptance criteria to ensure clear communication of requirements to development teams.
- Conduct training sessions and create documentation to enhance user adoption and proficiency in Salesforce tools.
- Maintain regular communication with stakeholders, providing project updates and addressing any concerns.
- Collaborate with cross-functional teams to drive change management initiatives and facilitate smooth transitions during system upgrades.
Software Engineer
Ubisoft Entertainment India
02.2020 - 02.2021
- Identify, document, and report bugs and issues using tracking tools, ensuring clear communication with the development team.
- Maintain a thorough understanding of game design documentation to align testing efforts with project goals and requirements.
- Validate localization and translation accuracy, ensuring a seamless experience for players in different regions.
Website Developer Intern
Haath Ka Bana Pvt Ltd
05.2019 - 07.2020
- Designed, developed and maintained responsive and user-friendly websites using HTML, CSS and JavaScript.
- Managed a team of 2 people leading the project to a success.
- Implemented SEO best practices to enhance website visibility and improve organic search rankings.
Project Intern
Just For Kicks
12.2018 - 03.2019
- Organized and facilitated football tournament, coordinating logistics and ensuring a positive experience for participants.
- Mentored and motivated young students, instilling a love for the sport and promoting physical fitness and discipline.
- Designed and implemented engaging football training sessions for children from government schools and NGOs, fostering skill development and teamwork.
Education
Bachelors of Computer Application - Computer Application
Symbiosis Institute of Computer Studies & Research
Pune, Maharashtra07-2020
12th Standard - Commerce
Ryan International School
New Delhi, India04-2017
10th Standard -
Ryan International School
New Delhi, India04-2015
Skills
- Requirements Gathering & Documentation
- Business Process Mapping
- Solution Design
- Process Automation
- Technical Documentation and Reporting
- User Training
- Quality Assurance
- Data Migration
Awards & Honorary Mentions
Awards
- Certificate of Training - 2024 (Flow Refresher)
- Most Valuable Project Award (2022-2023)
- Pat on the Back Award (2022-23)
- Most Valuable Project Award (2021-2022)
Honorary Mentions
- Received appreciation email from senior stakeholders for outstanding performance for project implementation in FY-23.
- Recognized by the Director of Business for effectively explaining the "Household" data model in the Financial Services Data Cloud, leading to successful implementation in FY 23.
Certification
- Salesforce Sales Cloud Consultant
- Salesforce Business Analyst
- Salesforce Administrator
- Salesforce AI Specialist
- Salesforce AI Associate
- Salesforce Data Cloud Consultant
Timeline
Software Engineer
TechMatrix IT Consulting Pvt. Ltd.
07.2021 - Current
Software Engineer
Ubisoft Entertainment India
02.2020 - 02.2021
Website Developer Intern
Haath Ka Bana Pvt Ltd
05.2019 - 07.2020
Project Intern
Just For Kicks
12.2018 - 03.2019
Bachelors of Computer Application - Computer Application
Symbiosis Institute of Computer Studies & Research
12th Standard - Commerce
Ryan International School
10th Standard -
Ryan International School
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