Gajanan Muke
Pune
Summary
IT professional with over 17 years of combined experience in the US Health Care Payer domain (Fortune 4 company) and UK’s retail domain (second largest supermarket chain). 8+ years in client-facing roles in the USA and UK, specializing in Agile, SDLC, release management and production support. Agile enthusiast actively involved in PI planning, product vision/roadmap development, and Agile ceremonies. Experience Dev Ops and CICD pipeline, ATDD, TDD , testing methodologies. Skilled in requirement elicitation, backlog prioritization, grooming stories, and documenting acceptance criteria for both functional and non-functional requirements in payer (Medicare/Medicaid/Commercial), provider contract, member, claim, plan domain and utilization, case, disease management, state /federal data reporting. Extensive technical experience with cross-platform applications (Java, Salesforce, .Net, APIC) and integration methodologies (SOA, REST API, ETL)
Overview
17
17
years of professional experience
1
1
Certification
Work History
Scrum Master
Client- Walmart (Flexton Inc.)
04.2024 - Current
- Cultivate the agile culture across 4 development scrum teams (each consisting of 4-7 team members) and 1 production support team (Kanban Board)
- Identify the conflicts, impediments within team/across different team and facilitate resolution of these in collaborate way
- Track and maintain productivity and agile metrics.
Product Owner
Client- CVS Health - Health Insurance Payer – USA (Infosys Limited)
01.2020 - 03.2024
- Defined and prioritized product features aligned with company vision and roadmap
- Managed product backlog, groomed user stories, and defined acceptance criteria
- Collaborated with key stakeholders to capture and clarify requirements across 4 ARTs and integration with Health Rules Payer ( Health Edge product)
- Ensured product quality through interim checkpoint calls and iteration demos
- Planned and scheduled releases considering priority, business value, and integration dependencies
- Transitioned product to production support and measured success via KPIs.
Business Analyst
CVS Health - Health Insurance Payer – USA (Infosys Limited)
07.2017 - 12.2019
- Documented project requirements in BRD and FSD with business and development teams
- Coordinated with stakeholders to align project requirements and timelines
- Reviewed design, code, and test artifacts with onshore teams.
Technology Lead
CVS Health - Health Insurance Payer – USA (Infosys Limited)
10.2016 - 06.2017
- Managed remediation of Y2K design flaws across 50+ applications
- Developed unique strategies for each application with business support
- Coordinated staggered deployments, prioritizing critical applications.
Technology Analyst
CVS Health - Health Insurance Payer - USA / Sainsbury’s - UK’s second largest retailer (Infosys Limited)
04.2010 - 10.2016
- Provided production support and maintenance for medical management applications
- Conducted root cause analysis and prioritized issue resolution
- Participated in Immediate Response Team (IRT) calls for critical system failures.
Senior System Engineer
Sainsbury’s - UK’s second largest retailer (Infosys Limited)
07.2007 - 03.2010
- Designed, developed, and tested CICS programs and file-based repositories for inter-depot transfers
- Automated inventory auditing processes to optimize stock replenishment.
Education
Master of Engineering -
Shri Guru Gobind Singhji College of Engineering and Technology
Nanded, Maharashtra02.2007
Skills
- Agile Methodologies: Scrum, Kanban, PI Planning, Backlog Refinement/Grooming
- Core Technologies: Mainframe: CICS, COBOL, JCL, REXX, SORT, FILEAID, XPED, SPUFI
- Other Technical Skills: APIC, IIB, EDB, MQ, API, SOA, RESTful API, Webservices, EDI
- Tools: IBM RTC, ClearCase, ClearQuest, MS Visio, ServiceNow, Zeke, Endevor, JIRA
- Collaboration: MS Teams, Confluence, Slack, MIRO
- Database: DB2
- Cloud: AWS Compute, Storage, Security Services, Well-Architected Framework
Certification
- SAFe 5 Product Owner/Product Manager, 02/2023
- SAFe 5 Agile Product Manager, 04/2023
- SAFe 4 Agilist, 01/2019
- SAFe 4 Scrum Master, 05/2019
- AWS Solution Architect Associate, 09/2023
Personal Information
- Title: Product Owner — SAFe PO/PM & Agile Product Manager Certified
- Visa Status: Approved I-140 petition
Timeline
Scrum Master
Client- Walmart (Flexton Inc.)
04.2024 - Current
Product Owner
Client- CVS Health - Health Insurance Payer – USA (Infosys Limited)
01.2020 - 03.2024
Business Analyst
CVS Health - Health Insurance Payer – USA (Infosys Limited)
07.2017 - 12.2019
Technology Lead
CVS Health - Health Insurance Payer – USA (Infosys Limited)
10.2016 - 06.2017
Technology Analyst
CVS Health - Health Insurance Payer - USA / Sainsbury’s - UK’s second largest retailer (Infosys Limited)
04.2010 - 10.2016
Senior System Engineer
Sainsbury’s - UK’s second largest retailer (Infosys Limited)
07.2007 - 03.2010
Master of Engineering -
Shri Guru Gobind Singhji College of Engineering and Technology
- SAFe 5 Product Owner/Product Manager, 02/2023
- SAFe 5 Agile Product Manager, 04/2023
- SAFe 4 Agilist, 01/2019
- SAFe 4 Scrum Master, 05/2019
- AWS Solution Architect Associate, 09/2023
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