Results-driven Business Analyst & Growth Manager with over 3.8 years of expertise in scaling operations and analytics across high-growth consumer service and SaaS environments. Proficient in GTM strategy, cohort and funnel analysis, CAC/CLTV modeling, and A/B experimentation. Adept at leveraging tools like Power BI and CRM platforms (Zoho, Servetel) to deliver data-driven insights, optimize user journeys, and accelerate decision velocity across cross-functional teams.
Assisted the floor ops team in rapid issue resolution, enhancing the overall Net Promoter Score (NPS) and CX continuity.
Collaborated with shift supervisors to streamline POS handovers and reporting workflows, improving audit readiness and process compliance.
| Business Analyst | Operation Analyst | Strategy and Growth Manager | Operations & GTM Management |
Soft Skills: Project Management, Critical Thinking, Proactive Communicator, Strategic Planner, Change Agent.
Tools: MS Office Suite (Advanced), Power BI, Tableau, Canva.
Technical Skills: ChatGPT, CRM tool (Zoho and Servetel), prompt engineering, Grok, Co-pilot
Live Project - Digital Marveled (Sales & Marketing),
Indian Institute of Management, Ranchi, 2021
Internship - The Orchid, Mumbai
Industrial Trainee, Mumbai, 2018