Gajanan Wagh
Pune
Summary
Dynamic Claims Leader at Cummins India LTD with a proven track record in operations management and business transformation. Expert in driving continuous improvement initiatives, enhancing efficiency, and leading high-performing teams. Skilled in stakeholder management and logistics claims, successfully transitioning processes to optimize performance and achieve targets.
Overview
19
19
years of professional experience
Work History
Claims Leader
Cummins India LTD
Pune
09.2022 - 05.2025
- Execute all aftermarket quality claims activities for the $3B+ site—one of the largest revenue-driving locations in the entire Cummins network—along with three other key sites.
- Leading a team of 10 professionals, overseeing end-to-end aftermarket claims processing for North American distribution centres. Key responsibilities include driving performance in First Response Time (FRT) to customers, ensuring adherence to claim cycle time targets, and maintaining high on-time disposition rates.
- Evaluated existing operational processes and developed solutions for improving efficiency and effectiveness.
- A successful warehouse visit in Memphis, US, to understand the end-to-end claims process and provide insight into the challenges we were facing here in India.
- Successful end-to-end process transition for NARDC process.
Claims Analyst
Cummins India LTD
Pune
07.2017 - 09.2022
- Reviewed customer claims, identified discrepancies, and determined the appropriate course of action.
- Analysed claim data to identify trends, and recommend process improvements.
- Verified documents to ensure the accuracy of information provided by customers.
- Maintained accurate records of all claim activities in accordance with company policies.
- Participated in meetings with internal departments or external vendors as necessary to discuss disputed claims, or other related matters.
- Implemented process improvements after noticing several areas in underachieving departmental areas.
- Conducted training sessions for new hires on claims processing, and company protocols.
Process Expert and Business Support Analyst
Honeywell Automation India LTD
Pune
11.2012 - 07.2017
- Monitored performance metrics and prepared reports to track progress towards goals.
- Implemented Lean Six Sigma methodology for continuous improvement across all organisational functions.
- Responsible for team work allocation, preparing reports, and managing own productivity.
- Find opportunities for process improvement, log them into the portal, and track their completion.
- Responsible for monthly reviews with the stakeholders and the team lead.
Senior Associate
WNS India LTD
Pune
04.2009 - 11.2012
- Working for AVIVA in insurance claims.
- Settle the claims based on the claims policy terms and conditions.
- Take care of my own monthly KPIs set.
Customer Service Executive
Infosys BPO Ltd
Pune
06.2007 - 12.2008
- Worked for BT (British Telecommunication) process.
- BT user calls with technical issues related to broadband service.
- I had to do some remote tests to check the broadband circuit.
- As per the test results, need to take appropriate action
Customer Service Associate
Reliance communication
Navi Mumbai
07.2006 - 11.2006
- Worked for Maharashtra Reliance prepaid region.
Education
Bachelor of Science - Computer Science
MGM's Dr. G.Y. Pathrikar College Of CS And IT
Aurangabad03-2006
High School Diploma -
JNV
Tuljapur03-2003
Skills
- Operations Management
- People management
- Business Transformation
- Continuous Improvement
- Stakeholder management
- Logistic claims management
LANGUAGES
5,C1,5,C1
Hobbies and interests
- Longs rides
- Gym and sports lover
Timeline
Claims Leader
Cummins India LTD
09.2022 - 05.2025
Claims Analyst
Cummins India LTD
07.2017 - 09.2022
Process Expert and Business Support Analyst
Honeywell Automation India LTD
11.2012 - 07.2017
Senior Associate
WNS India LTD
04.2009 - 11.2012
Customer Service Executive
Infosys BPO Ltd
06.2007 - 12.2008
Customer Service Associate
Reliance communication
07.2006 - 11.2006
Bachelor of Science - Computer Science
MGM's Dr. G.Y. Pathrikar College Of CS And IT
High School Diploma -
JNV
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