Gajanan Ramadas Madival
Business Development Manager - Customer Service And Sales
Bengaluru
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Business Development Manager
Akshaya Wealth Management Pvt Ltd
Bengaluru
11.2018 - Current
- Reached out to existing customers via telephone, email and in-person inquiries.
- Provide utmost importance to customer, customer service.
- Ensuring the customer engagement process is followed with the help of the team.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Performed research to uncover potential target areas, markets.
- Generated new business with marketing initiatives and strategic plans.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Collected data and performed customer needs analysis.
- Worked with existing customers to increase purchases of products and services.
Collection and Retention Manager
Sharanam Enterprises
Davanagere
09.2017 - 11.2018
- Handling the team of collection executives
- Ensuring the collection targets are met on day to day basis
- Reaching out the existing customers for whom the bill outstanding are pending. Understanding the reason for the outstanding due and trying to resolve the genuine issues
- Main agenda to retain the customers by resolving the issues
- Reaching out Corporate customers and ensuring the complete bill amount are collected, issues any are resolved by highlighting it to the cancer team.
Assistant Manager - Operations
Akshaya Wealth Management Pvt Ltd
Bengaluru
05.2012 - 10.2015
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Educated operations team on best practices, company policies and service excellence standards.
- Evaluated inspection reports and service tickets and prepared repair invoices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Monitored employee productivity and optimized procedures to reduce costs.
- Developed and maintain operational guidelines for staff.
Education
MBA - Marketing
Belgaum Institute of Management Studies
Belgaum 06.2007 - 07.2009
Skills
Prospect targeting
New Business Development
Business development and planning
Operations
Account management
Staff Management
Timeline
Business Development Manager
Akshaya Wealth Management Pvt Ltd
11.2018 - Current
Collection and Retention Manager
Sharanam Enterprises
09.2017 - 11.2018
Assistant Manager - Operations
Akshaya Wealth Management Pvt Ltd
05.2012 - 10.2015
MBA - Marketing
Belgaum Institute of Management Studies
06.2007 - 07.2009