Gajandran BALAKRISHNAN
Chennai
Summary
Internal Quality Auditor with a proven track record of enhancing compliance and operational efficiency at NTT Data Information India Private Limited. Expertise in revenue cycle management, combined with advanced proficiency in Microsoft Office and strong leadership skills. Successfully achieved notable process improvements while effectively managing customer complaints to ensure high satisfaction levels. Dedicated to promoting continuous improvement initiatives across the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Internal Quality Auditor
NTT DATA INFORMATION PROCESSING SERVICES INDIA PVT
Chennai
06.2022 - Current
- Executed detailed audits to confirm compliance with internal guidelines.
- Recognized gaps in processes and implemented solutions.
- Ensured accuracy and completeness by meticulously reviewing documentation and records.
- Reported audit conclusions and suggestions to management.
- Kept current with industry standards and regulations.
Customer Service Representative
ISON EXPERIENCE
Chennai
06.2021 - 05.2022
- Delivered outstanding customer service to achieve satisfaction.
- Responded to customer inquiries via calls, chats, and emails.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Bachelor of Arts - Commerce
Dhanraj Baid Jain College
Chennai05-2021
High School Diploma -
Ahjuham Higher Secondary School
Chennai04-2018
Skills
- Internal Audit Expertise
- Claims Denial Management
- Expert Knowledge Base
- Revenue cycle management
- Microsoft Office Proficiency
- Quality Management Processes
Certification
- Basic of Medical Coding
Languages
Tamil
First Language
Tamil
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Internal Quality Auditor
NTT DATA INFORMATION PROCESSING SERVICES INDIA PVT
06.2022 - Current
Customer Service Representative
ISON EXPERIENCE
06.2021 - 05.2022
- Basic of Medical Coding
Bachelor of Arts - Commerce
Dhanraj Baid Jain College
High School Diploma -
Ahjuham Higher Secondary School
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