Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
GAJENDRA G.M

GAJENDRA G.M

Deputy Manager - Governance
Bangalore

Summary

To become a skilled governance manager known for implementing best practices in corporate governance, risk management, SLA Management and compliance. I aim to leverage my expertise to ensure ethical decision-making, transparency, and accountability within organizations, contributing to their long-term success and reputation. SUMMARY: 16+ years of experience, dedicated and seasoned Governance Manager with a proven track record of implementing and overseeing robust corporate governance frameworks, risk management, SLA Management, and compliance protocols. Skilled in developing and executing strategies to ensure ethical conduct, transparency, and regulatory compliance within organizations. Adept at fostering a culture of accountability and responsibility. Recognized for enhancing governance practices that contribute to the long-term success and reputation of companies. Seeking an opportunity to leverage this expertise to drive excellence in governance for an organization committed to ethical leadership and sustainable growth. Implementation of governance tool and Identify opportunities of automation within the process and implement them with appropriate automation tools

Overview

17
17
years of professional experience

Work History

Deputy Manager

MINDSPRINT DIGITAL (INDIA) PRIVATE LIMITED
10.2022 - Current
  • Developing Governance Frameworks: Create, implement, and manage comprehensive governance frameworks, policies, and procedures that align with legal and regulatory requirements
  • Compliance Oversight: Ensure that the organization complies with relevant laws, regulations, and industry standards
  • Monitor changes in regulations and update policies accordingly
  • Risk Management: Identify, assess, and mitigate risks to the organization’s governance processes
  • Develop risk management strategies to protect against potential threats
  • Board Support: Assist and support the board of directors or governing body in fulfilling their duties
  • Coordinate board meetings, prepare agendas, and provide relevant information for decision-making
  • Ethical Standards: Promote ethical behavior and integrity throughout the organization
  • Develop and enforce a code of conduct and ethics policies
  • Transparency and Reporting: Establish mechanisms for transparent reporting and communication of governance matters to stakeholders
  • Policy Development: Create and update corporate policies related to governance, including whistleblower policies, conflict of interest policies, and other relevant guidelines
  • Compliance Training: Provide training and education to employees and board members on governance principles, compliance requirements, and ethical standards
  • Audit and Internal Control: Oversee internal audits and controls to ensure the effectiveness of governance processes
  • Address any deficiencies and implement improvements
  • Stakeholder Engagement: Engage with various stakeholders, including external partners, to address governance-related inquiries and concerns
  • Continuous Improvement: Stay updated on best practices in corporate governance and implement improvements to enhance governance structures and processes
  • Contract Interpretations: Collaborate with legal counsel and regulatory bodies to address legal issues, filings, and compliance matters
  • Reporting to Leadership: Provide regular reports to executive leadership and the board on the state of governance within the organization.

Team Leader - Governance

ISG
Bangalore
10.2012 - 09.2023
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Service Level Agreement (SLA) Management: Develop, negotiate, and manage SLAs that define the agreed-upon levels of service between the IT department and its customers. This includes setting performance metrics, response times, and availability targets.
  • Performance Monitoring: Continuously monitor the performance of IT services against Critical Performance Indicators (CPIs) and Key Performance Indicators (KPIs). Identify areas of improvement and recommend corrective actions when service levels deviate from agreed-upon targets.
  • Service Reporting: Generate regular reports and performance dashboards to provide insights into service performance. Share these reports with relevant stakeholders, including management and customers.
  • Change Management: Assess the impact of proposed changes on service levels and assist in making informed decisions regarding change implementation.
  • Continuous Improvement: Identify opportunities for service improvements and efficiency enhancements. Develop and implement improvement plans to optimize service delivery.
  • Vendor Management: If applicable, manage relationships with third-party service providers to ensure they meet contractual obligations and service levels.
  • Training and Communication: Provide training and communication to internal teams and customers regarding SLAs, service expectations, and any changes to service levels.
  • Business Continuity Planning: Develop and maintain service continuity plans to ensure service availability in case of disasters or disruptions.
  • Manage IT-outsourced vendors including IT Operations, ADM, Network and Security
  • CSAT: Responsible for Customer Satisfaction Surveys and evaluate Client feedback for improvement
  • GovernX: Transition, testing and Implementation of GovernX (Governance Management tool)
  • Incident Management: Generate incident and service request reports, including RCA and recommendations for preventing similar incidents in the future. Provide industry best practice for incident classification.
  • PCE: Identify Service Level defaults and calculate Performance Credits and Earn backs
  • Invoice Management: Review of invoice validation (Base invoice, ARC/RRC, Passthrough, Credit notes, Proforma invoice)
  • Contract Management: Effectively monitor Deliverables and Obligations, Change Requests, SOW, Purchase Orders and Work Orders
  • Automations: Lead RPA, VBA and Excel Automations to reduce manual efforts in the business reporting
  • Relationship management: Prepare Governance Dashboards and Schedule Monthly / Quarterly Governance Meetings and circulate MOMs, Tracking of Actions, Issues, Risks and Disputes
  • Performing quality control audits to ensure accuracy, completeness, and proper usage of data

Data analyst

Digicomp Complete Solutions Ltd, Dell
07.2011 - 09.2012
  • Effectively monitor Deliverables and Obligations, Change Requests, SOW, Purchase Orders and Work Orders
  • Automations: Lead RPA, VBA and Excel Automations to reduce manual efforts in the business reporting
  • Relationship management: Prepare Governance Dashboards and Schedule Monthly / Quarterly Governance Meetings and circulate MOMs, Tracking of Actions, Issues, Risks and Disputes
  • Performing quality control audits to ensure accuracy, completeness, and proper usage of data, Responsible for managing the reporting and analytics processes to provide valuable insights and information to support decision-making
  • Here are typical responsibilities:
  • Data Analysis: Analyze data to identify trends, patterns, and opportunities for improvement
  • Utilize data visualization tools and techniques to present findings effectively
  • Reporting Strategy: Develop and execute a reporting strategy aligned with the organization’s goals and objectives
  • Define Critical Performance Indicators (CPIs) and key performance indicators (KPIs) and reporting metrics
  • Report Development: Create and maintain a variety of reports, dashboards, and data visualizations to convey insights to stakeholders
  • Data Governance: Ensure data quality, accuracy, and consistency in reporting by implementing data governance and data cleaning processes
  • Data Integration: Integrate data from various sources, including databases, spreadsheets, and external systems, to provide a holistic view of organizational performance
  • Requirements Gathering: Collaborate with business units and stakeholders to gather reporting requirements and understand their needs for data-driven decision-making
  • Report Automation: Implement automation processes to streamline report generation and delivery, reducing manual efforts and improving efficiency
  • Report Distribution: Distribute reports and insights to the appropriate stakeholders on a regular schedule or as requested
  • Ensure that reports reach the right audience in a timely manner
  • Data Security: Ensure that sensitive data is handled securely, and access to reports and data is controlled and compliant with data protection regulations
  • Training and Support: Provide training to end-users and stakeholders on how to interpret and use reports effectively
  • Offer support for troubleshooting report-related issues
  • Performance Optimization: Monitor the performance of reporting tools and databases to identify and address any performance issues that may affect report generation or data retrieval
  • Documentation (SOP): Maintain documentation related to reporting processes, data sources, and report generation procedures
  • Continuous Improvement: Stay current with reporting technologies and best practices, seeking opportunities to enhance reporting capabilities and provide more valuable insights
  • Vendor Management: While using third-party reporting tools, manage relationships with vendors and ensure that tools are up to date and meeting organizational needs
  • Team Leadership: Provide guidance, mentorship, and support to reporting analysts and data professionals, delegating tasks and managing workload distribution
  • SQL: Import External Data with condition based on the data requirement from SQL server
  • Designs and generate adhoc reports to meet client needs.

Data analyst

MindRiver Information Technologies Pvt. Ltd, Alcatel – Lucent
11.2007 - 06.2011
  • Responsible for collecting, analyzing, and presenting data to support decision-making within an organization
  • My role was critical in transforming raw data into actionable insights
  • Here are typical responsibilities:
  • Data Collection: Gather data from various sources, such as databases, spreadsheets, and external systems, ensuring data accuracy and completeness
  • Data Cleaning: Cleanse and preprocess data to remove inconsistencies, errors, and duplicates, ensuring data quality
  • Data Analysis: Analyze data sets to identify trends, patterns, and key insights relevant to the organization’s goals and objectives
  • Reporting: Create and maintain reports, dashboards, and data visualizations
  • Report Design: Design visually appealing and informative reports that effectively convey data insights to stakeholders
  • Key Performance Indicators (KPIs): Define, track, and report on KPIs and metrics that measure the performance and success of specific business processes
  • Report Automation: Develop automated Excel reporting with VBA and Macros to streamline report generation and distribution, reducing manual effort
  • Data Interpretation: Interpret data findings and trends to provide actionable recommendations to decision-makers
  • Custom Reporting: Create ad-hoc reports and analysis as requested by different departments and teams within the organization
  • Dashboard Creation: Design interactive dashboards that allow users to explore data and gain real-time insights into key metrics
  • Data Visualization: Utilize data visualization techniques to present complex data in a clear and understandable manner
  • Collaboration: Collaborate with various departments and stakeholders to understand their reporting needs and provide support in using data effectively
  • Continuous Improvement: Stay updated with reporting best practices and tools, seeking opportunities to enhance reporting capabilities and efficiency
  • Quality Assurance: Review and validate data and reports to ensure accuracy and consistency
  • Communication: Communicate findings and insights effectively to both technical and non-technical stakeholders
  • Worked on AVAYA and OVSD ticketing tools and extraction of data to generate various analysis
  • Maintenance the Staff shift schedule, attendance trackers, Transport schedules etc…

MIS Executive

PROFESSIONAL ACCESS LTD
10.2006 - 10.2007
  • Create and maintain reports, dashboards, and data visualizations
  • Gather data from various sources, such as databases, spreadsheets, and external systems, ensuring data accuracy and completeness
  • Evaluate the given problem, situation, and crisis; investigate for solutions using data analysis practices and prepare analysis reports
  • Prepare MIS reports
  • Analyze data sets to identify trends, patterns, and key insights relevant to the organization’s goals and objectives
  • Co-ordination with HR department for the recruitment and training of the new staff
  • Format resumes the onsite & offsite team
  • Maintain the repository of the reports.

Education

B.com (Bachelor of commerce) -

Bangalore University, Central College, BR Ambedkar

Skills

ITIL 4undefined

Accomplishments

  • Implementation of Governance tool including Performance Management (SLA), Contract Management, Finance Management, Change Management and Relationship Management
  • SLA Validation: IT, Digital, Infosec and BPS Service Level validations and closure of discrepancies between client and service provider
  • BPS SLAs: Validation of Business Process SLAs including Accounts Payable, Accounts Receivable, FMR, PtP, OtC, Suppy Chain Management etc.
  • MDD: Responsible for building Metric Definition Documents and SOPs for all IT, Digital, Infosec and BPS SLAs
  • Report Automation: Implement automation processes to streamline report generation and delivery, reducing manual efforts and improving efficiency
  • PCE: Validate service Level defaults and apply performance credits and earn backs as per the contract between vendor and client
  • Information Services Group (ISG) October 2012 to September 2022
  • Team Leader – Governance - SLM
  • Responsibilities
  • Service Level Agreement (SLA) Management: Develop, negotiate, and manage SLAs that define the agreed-upon levels of service between the IT department and its customers
  • This includes setting performance metrics, response times, and availability targets
  • Performance Monitoring: Continuously monitor the performance of IT services against Critical Performance Indicators (CPIs) and Key Performance Indicators (KPIs)
  • Identify areas of improvement and recommend corrective actions when service levels deviate from agreed-upon targets
  • Service Reporting: Generate regular reports and performance dashboards to provide insights into service performance
  • Share these reports with relevant stakeholders, including management and customers
  • Change Management: Assess the impact of proposed changes on service levels and assist in making informed decisions regarding change implementation
  • Continuous Improvement: Identify opportunities for service improvements and efficiency enhancements
  • Develop and implement improvement plans to optimize service delivery
  • Vendor Management: If applicable, manage relationships with third-party service providers to ensure they meet contractual obligations and service levels
  • Training and Communication: Provide training and communication to internal teams and customers regarding SLAs, service expectations, and any changes to service levels
  • Business Continuity Planning: Develop and maintain service continuity plans to ensure service availability in case of disasters or disruptions
  • Manage IT-outsourced vendors including IT Operations, ADM, Network and Security
  • CSAT: Responsible for Customer Satisfaction Surveys and evaluate Client feedback for improvement
  • GovernX: Transition, testing and Implementation of GovernX (Governance Management tool)
  • Incident Management: Generate incident and service request reports, including RCA and recommendations for preventing similar incidents in the future
  • Provide industry best practice for incident classification
  • PCE: Identify Service Level defaults and calculate Performance Credits and Earn backs
  • Invoice Management: Review of invoice validation (Base invoice, ARC/RRC, Passthrough, Credit notes, Proforma invoice)

Timeline

Deputy Manager

MINDSPRINT DIGITAL (INDIA) PRIVATE LIMITED
10.2022 - Current

Team Leader - Governance

ISG
10.2012 - 09.2023

Data analyst

Digicomp Complete Solutions Ltd, Dell
07.2011 - 09.2012

Data analyst

MindRiver Information Technologies Pvt. Ltd, Alcatel – Lucent
11.2007 - 06.2011

MIS Executive

PROFESSIONAL ACCESS LTD
10.2006 - 10.2007

B.com (Bachelor of commerce) -

Bangalore University, Central College, BR Ambedkar

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GAJENDRA G.MDeputy Manager - Governance