Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Gajendra Singh

Gajendra Singh

Gurgaon

Summary

Dynamic Restaurant General Manager with a proven track record at KFC Restaurant, excelling in operations management and staff leadership. Expert in cost control and customer engagement, significantly enhancing dining experiences. Skilled in fostering team performance and executing strategic hiring decisions. Passionate about driving success and achieving excellence in the fast-paced food industry. Energetic restaurant general manager with 9 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

KFC Restaurant
04.2024 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.

Restaurant General Manager

Bikanervala
12.2022 - 04.2024


  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Restaurant Manager

Theobroma
06.2020 - 11.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Assistant Restaurant Manager

Burger King
07.2018 - 06.2020
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Shift Manager

SUBWAY®Restaurants
07.2015 - 03.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

MBA - Operations Management, India

IGNOU
Delhi, India
12.2025

Bachelor of Arts - General Studies

IGNOU
Delhi, India
12.2023

Skills

  • Operations Management
  • Inventory Management
  • Food Safety
  • Cost Control
  • Staff Scheduling
  • Hiring Decisions
  • Customer Engagement
  • Guest Relations
  • P&L
  • Restaurant Promotion
  • Budget Planning
  • Food Preparation
  • Staff Management
  • Team Management
  • Inventory control and record keeping
  • Performance Improvement

Certification

  • FOSTAC food safety training (Bikanervala). (2023-2025)
  • Food handler training certificate. (2022-2027)
  • Servsafe Food safety Certificate (Burger King). (2018-2023)

Languages

English
Advanced (C1)
German
Elementary (A2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)

Timeline

Restaurant General Manager

KFC Restaurant
04.2024 - Current

Restaurant General Manager

Bikanervala
12.2022 - 04.2024

Restaurant Manager

Theobroma
06.2020 - 11.2022

Assistant Restaurant Manager

Burger King
07.2018 - 06.2020

Shift Manager

SUBWAY®Restaurants
07.2015 - 03.2018

MBA - Operations Management, India

IGNOU

Bachelor of Arts - General Studies

IGNOU

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