Gajendra Gopal Madane
Vasai
Summary
Experienced Team manager with 14 years of experience in IT service industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
IT Manager
Jio Platforms Limited, Navi Mumbai, Maharashtra
Mumbai
2011.04 - Current
- IT operation support delivery for all Managing businesses and functions.
- Managing escalations, review & actively drive all incidents towards closure.
- Coordinating IT operations activities to deliver smooth flow of daily business needs.
- Partnering with project team members to identify and quickly address problems.
- Managing tickets audit compliance by educating and setting process.
- Interviewing, hiring, and training staff, leading performance reviews and offering constructive feedback.
- Engaging with users on escalated support issues or critical situation and send issues to proper level or get-well team engaged.
- Identify room of improvements of processes in order to be more efficient.
- Have proven experience on improving CSAT, process, etc.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance
Desktop Support Engineer
CMC limted
Mumbai
2010.06 - 2011.04
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Performed root cause analysis of reported issues to enact corrections
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Desktop Support Engineer
PCS limted
Mumbai
2010.03 - 2010.06
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Performed root cause analysis of reported issues to enact corrections
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Service Engineer
Swaraj Automation
Pune
2008.11 - 2009.11
- PLC programming and service support
- CNC programming and service support
Producation Engineer
Sanas Medical
Pune
2007.09 - 2008.01
- PCB and power supply testing
- ECG machine testing
Education
Electronics AndTele Communication Engineering
Collage of Engineering Pandharpur
Pandharpur 2004.07 - 2007.06
Diploma in Indusrial Electronics
Insistute of Technology And Engineering
Malegaon Baramati 2001.08 - 2004.07
Skills
ITIL 4 Foundation
undefinedTimeline
IT Manager
Jio Platforms Limited, Navi Mumbai, Maharashtra
2011.04 - Current
Desktop Support Engineer
CMC limted
2010.06 - 2011.04
Desktop Support Engineer
PCS limted
2010.03 - 2010.06
Service Engineer
Swaraj Automation
2008.11 - 2009.11
Producation Engineer
Sanas Medical
2007.09 - 2008.01
Electronics AndTele Communication Engineering
Collage of Engineering Pandharpur
2004.07 - 2007.06
Diploma in Indusrial Electronics
Insistute of Technology And Engineering
2001.08 - 2004.07
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