Gajendran Kumarasamy
Madurai
Summary
Results-driven Business Development Manager with expertise in strategic partnerships, market research, and marketing strategy development. Proven track record in enhancing brand visibility and client satisfaction through effective event coordination and relationship management.
Overview
12
12
years of professional experience
Work History
Business Development Manager
Le Grace Residency
Madurai
04.2024 - Current
- Cultivated strategic partnerships with local businesses, resulting in expanded service offerings.
- Formulated marketing strategies that attracted new clientele and increased awareness of hotel services.
- Conducted market research that identified trends and opportunities within hospitality sector.
- Managed client relationships, ensuring satisfaction and encouraging repeat business.
- Coordinated promotional events to enhance brand visibility and increase guest engagement.
Administrative Manager
iSource ITES Pvt Ltd
Madurai
07.2014 - 03.2020
- Managed daily administrative operations for a leading IT services company.
- Coordinated schedules and meetings for senior management and project teams.
- Oversaw office supplies inventory and ensured timely procurement of resources.
- Developed and implemented efficient filing systems for project documentation.
- Facilitated communication between departments to enhance collaboration and workflow.
- Supervised administrative staff, providing guidance and support on tasks.
- Assisted in preparing reports and presentations for stakeholder meetings.
- Maintained compliance with company policies and industry regulations in operations.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Identified and solved problems to enhance management and business direction.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Oversaw complex office support, managing records database, and organizing contracts.
- Developed and implemented administrative procedures to maximize efficiency.
- Organized meetings between executives and outside vendors or clients.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Supported staff through in-service training, providing mentorship and additional resources.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Directed and oversaw office personnel activities.
- Monitored department budgets by tracking expenses against allocated funds.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Evaluated and implemented new systems and procedures to maintain regulatory compliance.
- Interpreted company policies and procedures for employees at all levels of the organization.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Provided support to departmental managers in the development of project plans and initiatives.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Analyzed existing workflows within departments in order to identify areas where improvements could be made.
- Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
- Collaborated with IT personnel on projects that would improve overall workflow processes.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
- Coordinated with managers and departments to interview new personnel and recognize excellent performance.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Established work procedures or schedules to organize daily work of administrative staff.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Planned and controlled budgets for contracts, equipment and supplies.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Pitched in to help with office tasks during busy periods and staff absences.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
Education
Some College (No Degree) - Cost Accounting
St. Marys Higher Secondary School
MaduraiSkills
- Strategic partnerships
- Market research
- Client relationship management
- Marketing strategy development
- Event coordination
- Sales forecasting
Timeline
Business Development Manager
Le Grace Residency
04.2024 - Current
Administrative Manager
iSource ITES Pvt Ltd
07.2014 - 03.2020
Some College (No Degree) - Cost Accounting
St. Marys Higher Secondary School