IScala
Gajendra Pratap Tripathi
Order Management & Billing Administrator
PREM NAGAR-III, KIRARI
Summary
Reliable and upbeat Assistant Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Order Management & Billing Specialist
Johnson Controls India Pvt Ltd
2022.09 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Streamlined billing process efficiency by implementing updated billing system.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
Associate
BT (Gurugram IQ Building)
2016.08 - 2022.08
- Creating order via internal email tools
- Stay in touch with customers via internal email tools and resolve customer’s every query in best possible way
- Keep track of customer’s each and every order from joining via SAP tool
- Apply discounts and other offers to customer’s friends and family, which company provides them and keep track
- Receive requests direct from UK’s authorized stores and check credit points of customer to allow them to take additional line
- Worked under CI team
- Worked with various LOBs within company considering multi tasking abilities.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Executive (Dispute Coordinator and Account Manager)
Snapdeal.com
2014.12 - 2016.08
- Supervision Warehouse Operation ( Receiving & Dispatch)
- Taking care of seller’s disputes concerning GRN, like short GRN, wrong GRN at warehouse end and pickup related issue
- Ensure GRN on the same day of receipt
- Ensure STN on the same day against the delivery plan
- Managing the all damage/shortage clearance from Warehouse
- Managing whole shipment with Uniware as well as practical activities
- To find out cause of the damage and shortage related to warehouse dispute
- Separating a counting all near expiry or damaged Sku’s in case of category at a predefined time schedule
- Sending MIS report to Sellers/Management/Internal teams
- Resolving raised tickets with remedy system (Salesforce) within given timeline.
Customer Care Executive
EXL Services Pvt Ltd
3 2013 - 2014.12
- Worked within utility process to make settlements between customers and company
- Handled escalations if there was wrong billing or meter faults
- Worked with SAP and CRM for various issues
- Maintained the quality standard above 98% while taking queries on Mail/Call.
Education
Bachelor of Computer Applications - Accounting And Finance in IT
Sikkim Manipal University
New Delhi, India 2008.07 - 2011.09
Commerce
GBSSS
New Delhi, India05.2008
Skills
MS Office
Time Management
Preparing reports
Management Support
Customer Relationship Management (CRM)
Flexible Schedule
Cross-Functional Teamwork
Achievementsrewardsrecognitions
- Awarded as star performer for the month of February 2014 and September 2014 in EXL.
- Have been rewarded several times by the Operations Manager and Senior manager for my dedication, hard work and contribution in EXL
- Always had a step ahead in meeting expectations by the process, and every month being listed amongst the top performers in SnapDeal.
- Got the opportunity to train the batches/Internal Teams/Sellers in SnapDeal.
- Since I’ve joined the BT, I have been rewarded top performer within the LOB straight for 8 months from Jan’17 to Aug’17 and July’18 to Dec'18still receiving the title for my good work.
- Have rewarded multiple times top performer of the quarter in BT.
- I’ve never observed for any quality error and maintained it 100% score till the time with almost 100% efficiency score
- Successfully chosen for the CI team and currently I am playing an additional part as a team support and acting SME as well.
- Rated highest for consecutive years 2016-2017 and 2017-2018 2018-2019 as “Brilliant” for versatility of my working skills.
- Awarded best employee for 2018-2019
Educationalsummary
- BCA from Sikkim Manipal University in 2011.
- Intermediate with Commerce stream from CBSE Board Delhi in 2008
- High School With Science Stream from UP Board in 2005
Personal Information
- Father's Name: Mr. Ram Shiksha Tripathi
- Date of Birth: 02/10/90
Disclaimer
I hereby declare that the above information provided by me is true to the best of my knowledge if given a chance; I will show full devotion and dedication towards the allocated job.
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Software
Salesforce
Oracle
Interests
New Tasks
Training People
Customer Engagement
Singing and Travel
I am an average singer who has the understanding of beats and music. Traveling gives me new energy and I feel motivated towards life and work.
Timeline
Order Management & Billing Specialist
Johnson Controls India Pvt Ltd
2022.09 - Current
Associate
BT (Gurugram IQ Building)
2016.08 - 2022.08
Executive (Dispute Coordinator and Account Manager)
Snapdeal.com
2014.12 - 2016.08
Bachelor of Computer Applications - Accounting And Finance in IT
Sikkim Manipal University
2008.07 - 2011.09
Customer Care Executive
EXL Services Pvt Ltd
3 2013 - 2014.12
Commerce
GBSSS
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