Gajje Tejashwini
Hyderabad
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
Work History
Machine Learning Data Associate
Amazon
01.2021 - Current
- To check the seller query and find if it is a valid request with the documentation provided by the seller and work on that accordingly
- Investigating the cases created by the seller and raising a reimbursement whenever needed
- Raise ideas to develop the process or for any SOP updates
- To run the reports which helps in finding the missing units as per the seller request.
- Followed all company policies and procedures to deliver quality work.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Sr.Advisor
Sears IT and Management Services
10.2017 - 12.2020
- To handle the claims and tracking queries for the stores
- Investigating and approving claims for the stores
- Handle the issuea raised by the stores and resolve the query with accurate resolution
- Handling emails and calls for the requests or issues faced by the stores to receive the products sent
- To provide accurate information about the tracking of the truck and to making sure it to be delivered within the ETA provided.
- Anticipated responses and prepared clear and articulate answers.
Technical associat
Tech Mahindra
05.2016 - 09.2017
- To handle customers with Internet and Phone issues
- To investigate the issue and provide resolution at the earliest for better customer experience
- Handling issues and pushing it to the right department if the issue cannot be fixed.
- Diagnosed and researched technical faults, escalating support issues when necessary.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
SVS Group of Institutions
Warangal, India05.2016
Skills
- Salesforce Marketing cloud
- Supply Management
- Customer Relations
- Quality Assurance
- Quick Learner
- Team Player
Accomplishments
- Achieved Monthly and weekly rewards by completing and achieving the target with accuracy and efficiency.
- Provided innovative ideas for project development.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personal Information
- Father's Name: Gajje Sammaiah
- Date of Birth: 10/22/95
Disclaimer
I, hereby declare that all the information provided above is true and genuine to the best of my knowledge & belief.
Timeline
Machine Learning Data Associate
Amazon
01.2021 - Current
Sr.Advisor
Sears IT and Management Services
10.2017 - 12.2020
Technical associat
Tech Mahindra
05.2016 - 09.2017
Bachelor of Technology - Electrical, Electronics And Communications Engineering
SVS Group of Institutions
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