Galaxy Jain

Spearheading business analysis for the development and enhancement of the Underwriting Workbench system, with Salesforce-based architecture, to streamline underwriting operations for a multinational insurance client. In addition to business analysis, I also conducted independent research and built proof-of-concept use cases showcasing how Agentic AI can enhance automation and data-driven decision-making in underwriting, claims lifecycle management, and reinsurance operations.

• Streamlined policy, claims, and reinsurance processes, delivering system enhancements that improved efficiency and compliance.
• Drafting comprehensive Business Requirement Documents (BRDs), ensuring alignment with enterprise goals, and regulatory compliance.
• Driving the requirement sign-off process by facilitating walkthrough, and ensuring stakeholder consensus.
• Bridging the gap between business and technology teams to support development, testing, and successful delivery of system enhancements.
• Ensuring traceability of requirements throughout the software development lifecycle (SDLC), while adhering to agile methodologies.
• Collaborating closely with business stakeholders, underwriters, and product owners to gather, analyze, and prioritize business requirements.
• Conceptualized end-to-end agentic AI automation scenarios for property and casualty insurance, focusing on claim lifecycle enhancement, underwriting efficiency, and reinsurance claims recovery intelligence.

• Working as a Functional Business Analyst in a forms migration project (Thunderhead to SmartCOMM) for a prominent insurance organization.
• Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
• Drafted functional specifications documents outlining project scope, objectives, and deliverables.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Monitored project timelines and budgets by tracking milestones, deliverables, and tasks.
• Presented complex technical concepts in a clear manner suitable for non-technical audiences.
• Gathered and organized data to analyze current industry trends.

• Worked as a Functional Business Analyst on a low-code, no-code platform (UK-based software company: Netcall Liberty Create) for a prominent insurance MNC broker (region: North America, APAC, and EMEA).
• Participated in client meetings, offering insights and updates on project status.
• Managed project timelines and deliverables, ensuring timely completion within budget.
• Monitored all phases of the software development life cycle, from requirement gathering to deployment into the production environment.
• Participated actively in requirement-gathering sessions with stakeholders and business analysts to understand functional specifications accurately before coding begins.

Analyzed risk profiles and prepared underwriting submissions for commercial insurance clients across Fire, Commercial general liability, Workers' compensation, and Marine insurance. Contributed to accurate pricing and policy issuance within turnaround timelines.

• Responsible for leading the Commercial Lines business through corporate brokers and individual producers, and coordinating with the IT and operations team for implementing rates and discounts as per the new Laghu and Sookshma products.
• Analyzed the customer's financial records, business history, and other risk factors to assess the level of risk involved in providing coverage.
• Researched new products or services available from competitors, which could provide an advantage in the marketplace.
• Evaluated claims data from previous policies to identify trends or patterns that may indicate a higher level of risk associated with certain types of policies.
• Maintained detailed records of underwriting decisions and processes.

Worked as a Treaty and Facultative Reinsurance analyst, coordinating with the Product Development team and Claims team to implement Cyber Quota Share and Facultative requirements.

• Managed relationships with external reinsurance brokers and partners to ensure alignment with strategic goals.
• Evaluated reinsurance programs for cost-effectiveness and risk-transfer efficiency.
• Determined appropriate reinsurance needs for high-risk accounts, based on individual circumstances.
• Monitored reinsurance recoveries, and processed claims efficiently.
• Coordinated with internal departments such as Claims, Loss Control, and Underwriting when necessary.
• Maintained up-to-date knowledge of reinsurance products and industry developments.
• Facilitated training sessions for junior analysts on reinsurance principles and practices.