Gali Chandana
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Recruiting Coordinator
Ad Astra Pvt Ltd (Client-Google Onsite)
06.2022 - 01.2023
- Reached out to qualified referral candidates to obtain applications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Coordinated incoming job requisitions and applications.
- Operated applicant tracking and candidate management systems.
- Coordinated around 175+ schedules to arrange management interviews with applicants.
- Coordinated bulk campus recruiting.
- Coordinated schedules to arrange management interviews with applicants.
- Scheduled and conducted 50+ interviews each week.
Sr. ERC Associate
Amazon Development Center India Private Ltd
11.2021 - 03.2022
- Resolving queries via phone contacts in shared service case management system
- Resolving queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved
- Taking ownership of customer / employee contacts ensuring that each contact is accepted and resolved with high degree of customer focus
- Identifying gaps in supporting documentation and areas where level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact
- Serving as role model by displaying good judgment, positive work ethic, strong interpersonal skills, adherence to company policies and commitment to excellent customer service.
- Handled 50+ calls per day to address customer inquiries and concerns
Customer Service associate
ANSR Global Innovation Center, LLP, innovation center LLP
10.2019 - 03.2021
- Customer Service: Attending customer queries and resolving issues with orders placed by customers via chat
- Resolving customers queries via email and Live chat
- Established good rapport with customers.
- Help customers to place order via Live chat
- Helping customers resolving technical issues while placing order
- Calling stores for updates regarding orders on behalf of customers
- Achieving main goal of customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products
Client Relationship Manager
Mojhi Technologies Pvt. Ltd
06.2017 - 10.2019
- Customer Service: Attending customer queries and resolving all issues regarding trip
- Maintaining relationships with clients by providing support, information, and guidance
- Email Marketing
- Increased sales by 15% with positive approach to customers.
- Achieved and consistently exceeded revenue quota through packages and service
- Promotion during routine calls
- Training team members about campaign and tools that use
- Researching and recommending new opportunities; recommending profit and service Improvements.
Education
MBA - HR Management
Manipal University Jaipu
Jaipur07.2025
Bachelor of Technology - Electrical And Electronics Engineering
Avanthi Institute of Engineering And Technology
Hyderabad05-2017
Intermediate - MPC
Resonance Jr. College
Khammam04-2012
High School -
Alpha High School
Tripuraram05-2011
Skills
- Reading Comprehension
- Affirmative Action Guidelines
- Customer Complaint Resolution
- Guest Satisfaction
- Travel Itineraries
- Guest Services
- Livechat Messaging
- Refunds and Exchanges
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Kannada
Intermediate (B1)
Timeline
Recruiting Coordinator
Ad Astra Pvt Ltd (Client-Google Onsite)
06.2022 - 01.2023
Sr. ERC Associate
Amazon Development Center India Private Ltd
11.2021 - 03.2022
Customer Service associate
ANSR Global Innovation Center, LLP, innovation center LLP
10.2019 - 03.2021
Client Relationship Manager
Mojhi Technologies Pvt. Ltd
06.2017 - 10.2019
MBA - HR Management
Manipal University Jaipu
Bachelor of Technology - Electrical And Electronics Engineering
Avanthi Institute of Engineering And Technology
Intermediate - MPC
Resonance Jr. College
High School -
Alpha High School
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