Summary
Overview
Work History
Education
Skills
Accomplishments
PERSONAL DETAILS
Timeline
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Galib Khan

Galib Khan

Bengaluru

Summary

  • Test Center of Excellence Lead with a distinguished 17-year tenure in software engineering, proficiently navigating roles including Test Architect, Scrum Master, Product Owner, and Software QA Manager within diverse sectors such as Oil & Gas, telecommunications, and insurance.
  • Currently spearheading as a Product Owner for Testing Tools at Shell, bringing a wealth of value to Software Quality Assurance with a dynamic and results-driven approach.
  • Possesses exceptional expertise in testing tools and frameworks, with a keen ability to conduct comprehensive market analyses to identify and implement the most suitable testing solutions for organizational needs.
  • Proficient in application security, risk management, and control processes, with demonstrated prowess in IT control testing and security audits. Obtained Post graduation certification in ‘Cyber Security fundamentals’
  • Renowned for client and stakeholder management, showcasing robust managerial skills in leading multiple Lines of Business (LOBs) with teams exceeding 40 members, utilizing Agile Testing Processes.
  • Possesses in-depth architectural knowledge of Test Data Management tools, Informatica TDM, with a track record of implementing TDM service solutions on the Azure platform.
  • Proven capabilities in test delivery and defect management, ensuring high-quality outcomes and process integrity.
  • Solid grasp of SDLC processes and methodologies, particularly Agile for Scrum, and Kanban, consistently delivering high-quality results.
  • Skilled in test strategydevelopment, project planning, and scheduling, adept at allocating test engineers to programs, guaranteeing test environment readiness, and facilitating transparent communication of test statuses.
  • Hands-on experience with both manual and automated testing for UI and API, coupled with a strong understanding of Continuous Integration practices.
  • Expertise in test strategy development, project planning, scheduling, allocation of test engineers to programs, ensuring test environment availability, generation of test reports, communication of test status.
  • Handy expertise with manual and Automation Testing for both UI and API. Good knowledge on Continuous Integration.
  • Exceptional communication skills and analytical acumen, consistently resolving work-related challenges with efficiency and precision.
  • Tasked with crafting detailed project plans and work breakdown structures to delineate resource allocation and task scheduling effectively.

Overview

17
17
years of professional experience

Work History

Product Owner - Testing Tools

Shell India Ltd
08.2019 - Current
  • Spearheaded the Testing Center of Excellence at Shell as Lead and Product Owner for Testing tools, enhancing testing capabilities across various business lines
  • Crafted and executed a strategic roadmap for the evolution of testing tools and frameworks
  • Pioneered the development and deployment of enterprise-wide solutions for Test Management, Automation, and Data Anonymization, bolstering Shell’s Testing practice in critical business sectors such as Upstream, Downstream, and Global Functions
  • Informatica TDM, OpenText ALM, Tricentis Tosca, LambdaTest are some of the recent implementation
  • Oversaw the infrastructure establishment for testing tools and managed the product lifecycle for all testing utilities within Shell
  • Enforced IT controls in alignment with Shell’s IRM guidelines, ensuring timely and consistent execution of all application & Data controls
  • Forged strategic partnerships with IT leaders and business stakeholders to select optimal testing tools and strategies for project and program test delivery
  • Drove the widespread adoption of standardized Testing tools and frameworks, collaborating with Solution Architects to harmonize testing practices
  • Ensured a year on year savings more than $1.5M due to adoptoion of the modern testing tools and frameworks
  • Authored comprehensive ‘way of working’ and support model documentation for testing enterprise solutions
  • Developed expertise within testing teams for key automation tools, enhancing overall testing efficiency
  • Conducted thorough reviews and audits of test strategies more than 100 projects per year to guarantee Quality Assurance across projects.

Quality Assurance Manager

Accenture Solutions Pvt. Ltd
12.2015 - 07.2019
  • Directed a robust team of over 40 members in functional and non-functional testing, significantly reducing cycle times and expediting the market readiness of TELUS Business Support and Operation Support Systems
  • Instrumental in the Agile transformation at TELUS, a leading Canadian telecom provider, enhancing operational efficiency and adaptability
  • Successfully steered more than 30 projects to completion with minimal escalations and adherence to stringent Service Level Agreements (SLAs), focusing on Operation Support Systems (OSS) and Business Support Systems (BSS)
  • Oversaw project financials, maintained SLAs, and ensured the achievement of critical delivery milestones
  • Developed and implemented a comprehensive framework to monitor and report on transactional quality performance across all business lines
  • Ensured the timely tracking and reporting of performance metrics in accordance with the established framework
  • Establish methods/processes proactively to improve overall seller experience through improving the quality framework
  • Identified and emphasized key improvement areas at the levels of personnel, processes, and products
  • Conducted in-depth root cause analyses of issues leading to escalations and seller dissatisfaction
  • Maintained rigorous process adherence and compliance through a well-defined audit framework

Test Architect

Accenture Solutions Pvt. Ltd
07.2007 - 11.2015
  • Championed the implementation of Agile methodologies, delivering top-tier testing services for British Telecom, a premier telecommunications entity in the UK
  • Excelled as a Test Designer, providing pivotal ‘Proof of Concept’ for Fibre Line Broadband and Voice over Fibre connections
  • Specialized in ADSL, PSTN, and Fibre domains, ensuring impeccable zero-defect delivery for CRM areas, particularly with Siebel CRM systems
  • Established a robust framework for Operational Readiness Testing within the Lead to Cash spectrum, enhancing project readiness and efficiency
  • Consistently monitored and reported performance metrics, adhering to a meticulously defined framework, ensuring transparency and accountability
  • Identified and underscored critical improvement opportunities across personnel, processes, and products, driving continuous enhancement initiatives
  • Performed comprehensive root cause analyses on various challenges, including escalations and seller issues, to inform strategic improvements and solutions.

Education

Master of Science - Physics

Indian Institute of Technology Madras
Chennai, India
07-2007

Bachelor of Science - Physics

Midnapore College (Vidyasagar University)
West Bengal
04-2005

Skills

  • Software Quality Assurance Delivery
  • Testing strategy, framework & tools
  • Test Data Management : Informatica Test Data Management
  • Information system Auditing, Control and Assurance
  • Control Testing
  • Data-driven decision making
  • Roadmap development
  • Azure Could Administration
  • Project & people Management
  • Vendor (supplier) Management
  • Product Management

Accomplishments

  • Honored with the VP CIO Award at Shell for exceptional performance, and a two-time recipient of the ACE Award at Accenture, along with a Client Champion Award.
  • Championed the implementation of Informatica Test Data Management in 2021, establishing an enterprise solution for test data anonymization in compliance with data privacy laws.
  • Orchestrated the successful rollout of Tricentis Tosca in 2022, contributing to the successful S4 transformation at Shell.
  • Managed the seamless migration of OpenText ALM to version 24.1 for over 900 projects and 10,000 users without any downtime, and standardized Azure DevOps as the test management tool for over 100 Agile projects.
  • Led the enterprise-wide adoption of Cypress.Io for web automation, enhancing efficiency and productivity.
  • Achieved over 1 million dollars in savings annually for the past three years through strategic implementation and enhancement of testing tools.
  • Facilitated Agile transformations for two major telecom clients, British Telecom & TELUS, delivering over 40 major releases without any SLA breaches.
  • Earned a suite of certifications, including Post Graduation in Cybersecurity Fundamentals, Scaled Agile 4.5, Professional Scrum Master, Professional Scrum Product Owner, Certified Scrum Master, Agile Scrum Master, ITIL V3 Foundation, Six Sigma, Project Program and Service Management, Azure Fundamentals, Azure Data fundamentals.
  • Pioneered regression suite optimization and implemented Risk-Based Testing (RBT) for British Telecom and TELUS.
  • Drove automation initiatives to achieve 85% regression and 75% Agile automation coverage.

PERSONAL DETAILS

Date of Birth: 25 July 1984,  Address: Basapura, Bangalore

Timeline

Product Owner - Testing Tools

Shell India Ltd
08.2019 - Current

Quality Assurance Manager

Accenture Solutions Pvt. Ltd
12.2015 - 07.2019

Test Architect

Accenture Solutions Pvt. Ltd
07.2007 - 11.2015

Master of Science - Physics

Indian Institute of Technology Madras

Bachelor of Science - Physics

Midnapore College (Vidyasagar University)

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Galib Khan