GALI MARY SPANDANA
Bengaluru
Summary
Dedicated Merchant Operations Associate dedicated to providing quality care for ultimate Merchant satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying Merchant needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the Merchant service industry. Bilingual and hardworking.
Overview
3
3
years of professional experience
Work History
Merchant Operations Associate
Groupon Shared Services
Chennai
03.2023 - Current
- Interacts with merchants, sales representatives or company sales via telephone, email or chat to handle a variety of pre-sales or post-sale service functions.
- Developed promotional campaigns to boost sales volume and profits.
- Assisted the merchant regarding their payment issue.
Associate - CS Internet
Sutherland Global Solutions
Chennai
11.2021 - 12.2022
- Resolving Customer's Billing Queries via Chat
Finance & Business Admin Analyst
Manpower Service Pvt Ltd
Bengaluru
05.2021 - 11.2021
- Worked for IBM
- Worked under Returns team under O2C cycle
Education
Bachelor of Commerce - Finance
Lohits Academy College of Commerce
Bengaluru10-2020
Skills
- Experience using technology of Voice, email, chat, and phone in an environment that requires multitasking and multiple tools/software integration
- Experience working with a diverse customers & merchants
- I take entrepreneurial approach to task management and take control and handle tasks independently
- I communicate well on the phone, in text and in person and are able to understand and explain customer situations and solutions
- I love building efficient and effective engagements - both for customers and merchants - and can diffuse even high-tension situations with ease
- I have experience building rapport with customers and demonstrating strong interpersonal skills
- I have the ability to work full-time and a willingness to work irregular hours or on rotating shifts
Hobbies and Interests
- Singing
- Dancing
- Reading Books
- Cooking
Languages
- English
- Kannada
- Telugu
- Tamil
- Hindi
Personal Information
- Date of Birth: 04/06/98
- Nationality: Indian
Languages
English
First Language
Tamil
Upper Intermediate
B2
Telugu
Advanced
C1
Hindi
Advanced
C1
Tools Used
- CRM
- Salesforce
- Zendesk
- Extranet Booking Tool
- Tally
- Adyen
Timeline
Merchant Operations Associate
Groupon Shared Services
03.2023 - Current
Associate - CS Internet
Sutherland Global Solutions
11.2021 - 12.2022
Finance & Business Admin Analyst
Manpower Service Pvt Ltd
05.2021 - 11.2021
Bachelor of Commerce - Finance
Lohits Academy College of Commerce
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