I focus on creating and managing high-quality technical documentation for various software, middleware, and cloud SaaS products. My role involves translating complex technical information into clear, concise, and user-friendly content that caters to both technical and non-technical audiences.
Overview
20
20
years of professional experience
1993
1993
years of post-secondary education
Work History
Technical Content Professional
Software AG Transitioned to IBM/ Present
02.2017 - Current
Own the end-to-end documentation lifecycle for IBM webMethods Integration and IBM webMethods Cloud Container.
Collaborate with engineering teams to deliver documentation in alignment with ongoing development and release cycles.
Ensure all documentation adheres to IBM’s product guidelines, aligns with release schedules, and meets established quality standards.
Continuously update documentation based on user feedback and product changes.
Notable Achievements:
Contributed to Edge tutorial for IBM Hybrid iPaaS (Project Pembroke – Public Preview)
Workplace Service Management Specialist at Swiss Re Management AG | 2018-presentWorkplace Service Management Specialist at Swiss Re Management AG | 2018-present