GANAGALLA YERRAYYA
VISAKHAPATNAM
Summary
Seeking a challenging career where my knowledge can be shared and enriched and an opportunity where my skills can be employed efficiently for the growth of the organization and as well as my own.
Overview
15
15
years of professional experience
Work History
Operation Executive
Bluedart
Visakhapatnam
03.2020 - Current
- Maintaining business opportunities from most repeated customers and new customers
- Cod cash and front office cash collection and deposited to bank everyday
- 32 members of team work with huge loads of deliveries and pickups everyday
- Our company focus on expected date of delivery target achieved everyday
- Responsible for brand reputation of blue dart customers
- Driving sale numbers with efficient manner with in time line
- Maintaining international standards with proper guidelines of organization
- Managing sufficient stock in office for out bound using
- Working on customer issues and requirements and resolving as soon as possible
- Maintaining petty cash & proper expenses utilization of cash
- Creating team motivational activities and rewards for every month achievements
- Focus on EDD on where we are not performing delivery area
- Ensure that all staff should trained towards product knowledge
- Monthly one to one discussions with team and discussing on improvement areas
- Daily attending con calls for EDD achievement and more deliveries
- Working on weekly and monthly range wise reports and stock availability reports
- Discussing with team about individual targets and focus edd areas and deliver and pickup growth
- Responsible for all the staff Health and Safety procedures
- Ensuring smooth running of Operations in the shift level
- Oversee daily operations of team members and provide assistance whenever needed.
Senior TSR
Bluedart
03.2016 - 01.2020
- Briefing with the team about deliveries clear the on same day
- Handling customer related issues, solving their queries with efficient manner
- Attending regular meeting with inbound and out bound teams
- Discuss & sharing current scenario i.e., customer / staff related issues
- Ensuring to follow the SOP& Audit Parameters
- Discuss about sales leads to increase the customers
- Enhancing team to have a better customer service
- Performing multy tasks and works
- Ensure to maintaining office neat and clean everyday.
TSR
Bluedart
01.2009 - 01.2015
- I am went to office 5 am daily and connected chennai commercial load to flight at vizag airport
- After connection re reporting to office to 10 am and going for delivery 60 to 80 documents daily
- I was deliveries to commitment time to customers
- Every shipment delivery to customer followed sop
- Good customer service with patience and polite
- After 2 clock going for documents pickup at dwarakanagar area twice in day for different customers
- Ensuring the SOP standards
- Discuss with Customers about Best offers and increasing sale Numbers
- I was met the customers while delivery and pickup time
- Explain the our company services to customers and take lead to gave our sales executives
- I was increasing the our company sales everytime.
Education
No Degree -
CMB HIGH SCHOOL
VISAKHAPATNAM 04.2001 -
BA - undefined
A Q J DEGREE & PG COLLEGE
B.V.K COLLEGE - undefined
VISAKHAPATNAM
Skills
Ms Officeundefined
Disclaimer
I hereby declare that the information above furnished is true to the best of my knowledge.
Timeline
Operation Executive
Bluedart
03.2020 - Current
Senior TSR
Bluedart
03.2016 - 01.2020
TSR
Bluedart
01.2009 - 01.2015
No Degree -
CMB HIGH SCHOOL
04.2001 -
BA - undefined
A Q J DEGREE & PG COLLEGE
B.V.K COLLEGE - undefined
VISAKHAPATNAM
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