Gana Gangamma A E

• Recruited and trained new employees to meet job requirements.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Providing carrier planning to the team
• Collaborated with management on developing strategic plans for achieving business goals.

• Domain intensive delivery and escalation management: Monitoring the delivery of the services to clients,SLA commitments in the domain intensive areas by providing guidance and support to the team. Issue resolutions and improvement/control plans to ensure strong customer relationship
• Business transition: Transition planning, process definition and documentation for the process and develop As-is and to-be process. Responsible for effort estimation and sign off on the contractual documents from the clients.
• Process re engineering: Identified opportunities for process improvements, implementing changes when required.
• Quality management: Review of the quality framework and document controls of the quality tools-FMEA,RASIC and SOPs at internal for error free delivery to the client
• Maintained accurate records of employee attendance and task completion times.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.

• Preparation of quality control documents-FMEA, SIPOC,RASIC,and SOPs
• Conducting process training and certifications to be inline with continuous learning for self and team
• Tracking of invoices for collections in the client managements systems like Ariba, coupa, Taulia.
• Sub-con management activities which includes purchase order creations,time-sheet and task order tracking.
• Was part of pilot batch of transitions of an account
• Engage in improving processes through reengineering, system checks, process automation
• Monitor work for accuracy, timeliness, and conformance to policies and procedures
• Possess good knowledge of quality standards and process deliverables to deliver client SLAs and meet set objectives

• Analysis and tracking of revenue at risk,accounts receivables, payment reconciliations for book closure.
• Tracking and verification of statement of work and updating in customer relationship

Management systems

• Analysis of profitability and documentation of efforts in Deal pricing system
• Project code creations to map the resources to the project.
• Creation and dispatching of invoices to the client for payments in SAP and Invoice dispatch system.
• Address errors and complaints received from internal and external customers

• Reviewed customer invoices for accuracy and completeness, ensuring all required information was present.
• Generated and processed invoices in accordance with billing cycles.
• Resolved invoice discrepancies by obtaining additional information from customers and vendors.