Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ganapathy P.P

Bangalore

Summary

To be a successful professional in Hospitality and Facility management industry.

Initiator, highly efficient facilitator, accountable & responsible team player, excellent communication and PR skills, Undaunted by long hours & work pressure with over 24 years of experience in. Self Motivated & Quick to adapt to the changes and a Quick learner. Looking forward to work with a growth-oriented corporation where my knowledge and skills will be optimized to the maximum and thereby increase corporate profits and productivity. Seeking challenging career opportunity to compliment my proven leadership, Public Relation, Administration skills and management qualities.

Overview

20
20
years of professional experience

Work History

Office In charge

I.B.C. (India Builders Corporation)
  • Coordinate all administrative activities of the Office including daily schedule and travel arrangements
  • Assist H.R
  • In her daily work
  • Taking Care of Front Office Department
  • Plan and co-ordinate all aspects of meetings which may involve senior staff, senior board and committee members
  • Attend various meetings, and record and distribute minutes
  • Assemble data and prepare special correspondence, meeting agendas, reports, presentations, board packages and other documents
  • Act as first contact with the office for Chapter, Division and Office staff, volunteers and other organizations.

Captain F & B(S) and In Charge of banqueting

Orange County Resort - Coorg
  • Managing all aspects of Food & Beverage Servicing and error free front line guest servicing and guest satisfaction and there by assisting the Manager F & B(S)
  • To manage a operation of 180 pax restaurant smoothly with minimal complaints
  • Bar Management, Banquet Servicing and Conference support function
  • Maintain Stock and inventory of all Crockery & Cutlery and all F & B Stock and reporting it to the Manager F & B (S) on monthly basis
  • Looking after the all aspects of Staff cafeteria and worked as Co - coordinator between F & B (Production), Staff and HR Department.

Captain F & B(S)

The Central Park
  • Partially managing all aspects of Food & Beverage Servicing and error free frontline guest servicing and guest satisfaction and there by assisting the Ast.Manager F & B(S)
  • Working as active Team player and as team leader for the junior stewards towards achieving smooth day today operation of the restaurant and Team goals
  • Participate actively in Stock and inventory Maintenance
  • Maintain the stock of all Crockery & Cutlery and F & B Stock and reporting it to the Ast.Manager F & B (S) on monthly basis.

F & B(S) Steward

Coorg International -Madikeri
  • All aspects of Food & Beverage Servicing and frontline guest servicing and guest satisfaction
  • Assisting senior captain in Banqueting, conferences and Bar Management
  • Managing room service and wallet service to VIP Guests
  • Participate actively in Stock and inventory Maintenance.

GENERAL MANAGER OPERATIONS

PERSONAL TOUCH MANAGEMENT SERVICES INDIA PVT LTD
07.2015
  • Execute the role of a General Manager according to lawful and ethical standards plan and priorities activities pertaining to customer/prospect contacts for achieving agreed business aims including cost/sales/productivity
  • To effectively manage all facets of the business
  • Manage and develop direct reporting staff
  • Grooms and mentors team members to handle more responsibilities
  • Interpreting and advising on employment legislation
  • Listening to grievances and implementing disciplinary procedures
  • Attend external customer meetings with client organization to aid business development
  • Quality management issues
  • Ensures achievement of targets and adheres to SLA specified by clients
  • Interacts with clients to formulate solutions, Build relationship with customers
  • Develop people and processes for meeting customer expectation on response time quality
  • Drive an effective support team for timely resolution of clients complaints to ensure high level of services and support to customers
  • Understand client requirements and accordingly design a proposal keeping in mind the organizations requirements and budgetary concerns
  • Ensure timely renewal of contracts
  • Conduct random site visits to gauge client satisfaction
  • Communication and liaison with clients
  • Close monitoring of all clients to ensure defect free support
  • Manage and develop existing and new customers through propositions and internal liaison with appropriate heads to optimize quality of services, business growth and client satisfaction
  • Recruiting staff-this includes developing job descriptions ,preparing advertisements, checking application forms short listing, interviewing and selecting candidates
  • Organize training for development of skills
  • Planning and sometimes delivering training, including inductions for new staff
  • Plan/carryout/support agreed budgets
  • Undertaking regular salary reviews
  • Prepares development plans in conjunction with Head Operations
  • Liaison with labor consultant to monitor and maintain statutory adherence and HR related issues and legal stipulation and report the same to Director.

HEAD OPERATIONS MANAGER

CAREWEL FACILITY MANAGEMENT SERVICES INDIA PVT LTD
05.2016 - Current
  • Manage and develop direct reporting staff
  • Grooms and mentors team members to handle more responsibilities
  • Attend external customer meetings with client organization to aid business development
  • Ensures achievement of targets and adheres to SLA specified by clients
  • Interacts with clients to formulate solutions, Build relationship with customers
  • Develop people and processes for meeting customer expectation on response time quality
  • Drive an effective support team for timely resolution of clients complaints to ensure high level of services and support to customers
  • Understand client requirements and accordingly design a proposal keeping in mind the organizations requirements and budgetary concerns
  • Ensure timely renewal of contracts
  • Conduct random site visits to gauge client satisfaction
  • Communication and liaison with clients
  • Close monitoring of all clients to ensure defect free support
  • Manage and develop existing and new customers through propositions and internal liaison with appropriate heads to optimize quality of services, business growth and client satisfaction
  • Organize training for development of skills
  • Planning and sometimes delivering training, including inductions for new staff
  • Direct and coordinate activities of businesses or departments concerned with the services
  • Manage staff, preparing work schedules and assigning specific duties
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and service improvement
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
  • Representing management in purchase negotiations
  • Develop and implement of services and marketing strategies
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required
  • Single point of contact for all facility/admin related queries/service requests and complaints
  • To log various service requests/complaints received at the desk and delegate the activities to the respective department
  • Ensure all such activities are completed within the time frame committed and get back to the clients as deemed required
  • Getting information
  • Communicating with Supervisors, peers, Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Resolving conflicts and Negotiating with others
  • Evaluating information to determine compliance with standards
  • Making decisions and solving problems
  • Developing and Building Teams
  • Scheduling Work and Activities
  • Monitoring and Controlling Resources
  • Guiding, Directing, and Motivating Subordinates
  • Training and Teaching Others
  • Documenting/Recording Information
  • Staffing Organizational Units
  • Monitor Processes, Materials, and Surroundings
  • Coordinating the Work and Activities of Others.

AGM OPERATIONS AND TRAINING AND TRANSITION DEPARTMENT

247FACILITY MANAGEMENT SERVICES PVT LTD
02.2010 - 06.2015
  • Direct and coordinate activities of businesses or departments concerned with the services
  • Manage staff, preparing work schedules and assigning specific duties
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and service improvement
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
  • Representing management in purchase negotiations
  • Develop and implement of services and marketing strategies
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required
  • Single point of contact for all facility/admin related queries/service requests and complaints
  • To log various service requests/complaints received at the desk and delegate the activities to the respective department
  • Ensure all such activities are completed within the time frame committed and get back to the clients as deemed required.

KEY ACCOUNT MANAGER

AVON FACILITY MANAGEMENT SERVICES PVT LTD
01.2007 - 01.2010
  • Coordinating with the House keeping department for the maintenance of all the areas and following up the same of all IBM sites site executives
  • Single point of contact for all facility/admin related queries/service requests and complaints
  • To log various service requests/complaints received at the desk and delegate the activities to the respective department
  • Ensure all such activities are completed within the time frame committed and get back to the Customer as deemed required
  • Managing all aspects of Food & Beverage Servicing and error free front line guest servicing and guest satisfaction and there by assisting the Manager F & B(S)
  • Maintain Stock and inventory of all Crockery & Cutlery and all F & B Stock and reporting it to the Manager F & B (S) on monthly basis
  • Looking after the all aspects of Staff cafeteria and worked as Co - coordinator between F & B (Production), Staff and HR Department.

SITE MANGAER

THE DUSTERS SERVICES
02.2004 - 12.2006
  • Coordination of all the Board Rooms and EDRs in terms of operations and handling
  • Client and vendor coordination for the placement of Catering Orders Staffing: includes daily briefing, staff appraisal, coaching and training and regular reinforcement of Company policies and SOPs
  • Inventory and stock management
  • Co coordinating with the House keeping department for the maintenance of all the areas and following up the same
  • Taking care of the café in terms of operation and client feedback and follow up.

Education

Secondary School Leaving Certificate (S.S.L.C) -

Pre University Course (P.U.C) -

B A -

Skills

  • Staff Development
  • Teamwork and Loyalty
  • Training Management
  • Discipline and Focus
  • Operations Monitoring
  • Equipment Maintenance
  • Stress Management

Timeline

HEAD OPERATIONS MANAGER

CAREWEL FACILITY MANAGEMENT SERVICES INDIA PVT LTD
05.2016 - Current

GENERAL MANAGER OPERATIONS

PERSONAL TOUCH MANAGEMENT SERVICES INDIA PVT LTD
07.2015

AGM OPERATIONS AND TRAINING AND TRANSITION DEPARTMENT

247FACILITY MANAGEMENT SERVICES PVT LTD
02.2010 - 06.2015

KEY ACCOUNT MANAGER

AVON FACILITY MANAGEMENT SERVICES PVT LTD
01.2007 - 01.2010

SITE MANGAER

THE DUSTERS SERVICES
02.2004 - 12.2006

Office In charge

I.B.C. (India Builders Corporation)

Captain F & B(S) and In Charge of banqueting

Orange County Resort - Coorg

Captain F & B(S)

The Central Park

F & B(S) Steward

Coorg International -Madikeri

Secondary School Leaving Certificate (S.S.L.C) -

Pre University Course (P.U.C) -

B A -

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Ganapathy P.P