Gandhali Pujar

• Expert in the full Software Development Life Cycle (SDLC) within Duck Creek Technologies, from requirement analysis to deployment.

• Specialized knowledge in the Canadian Commercial insurance sector, with a focus on Small Business and Mid-Market solutions.

• Proficient in Duck Creek Rating and Pages configuration, ensuring efficient and accurate deployment.

• Skilled in utilizing Duck Creek tools such as Author, Express, Util, and Trace Monitor to optimize development processes.

• Experienced in customizing Duck Creek Skins to enhance user experiences and meet specific client requirements.

• Demonstrated ability to collaborate effectively with on-site teams, delivering high-quality solutions for New Business, Endorsement, Rating, Renewals, and UI modules.

• Proficient in application development and maintenance, ensuring adherence to lifecycle processes for peak performance.

• Responsible for managing Release Notes and supervising build processes during QA testing to maintain high standards.

• Possesses strong analytical skills, a rapid learning curve, and the capability to deliver under stringent deadlines.

• Deep understanding of the Insurance domain, contributing to increased project relevance and heightened client satisfaction.

• Project Name: Mid-Market Extension

Customer Name: Northbridge Financial Corporation, Canada

Debugging Tools" Example Util and Trace Monitor.

Tools Used: MS Visual Studio (VSTS 2012/2015), Duck Creek Example

Platform 6.1 (Example Server, Example Express, Example Author), and SQL Server 2012

Role Duck Creek Developer: Responsibilities - Co-ordination between clients and gathering requirements. Implementation of Pages, Rating using Example Author in DuckCreek technology. Implementation of new Industry basis codes.

• Expertise in content development for Duck Creek implementations within the Property & Casualty insurance sector.

• Proficient in creating and maintaining accurate effort estimates for project deliverables.

• Demonstrated ability in coding medium to complex tasks, ensuring minimal rework and high-quality standards, coupled with comprehensive unit testing.

• Established development best practices, conducted thorough code reviews, and documented evidence to ensure code integrity.

• Designed and executed peer review and unit test documentation to maintain code quality.

• Collaborated with business analysts to accurately interpret module functionality requirements.

• Defined high-level scenarios and contributed to detailed scripting for medium to complex system enhancements.

• Supported bulk, regression, and SCR retest activities, enhancing team efficiency.

• Offered debugging support and issue resolution to ensure seamless enhancement integration and defect-free delivery.

• Provided mentorship to new team members, guiding them towards successful project contribution and objective attainment.

• Project Name: PNL, Referrals

Customer Name: Westfield

Responsibilities: Co-ordination between clients and gathering requirements. Implementation of Pages, Rating, transact using Example Author in DuckCreek technology.

• Proficient in operating systems including Windows and Unix.

• Skilled in database management with Oracle 11g expertise.

• Utilized tools such as ServiceNow, Toad, Putty, Soap UI, Wily Introscope, BMC Remedy, HP RUM, and SQL Developer for optimal performance and issue resolution.

• Experienced with middleware, specifically WebSphere Application Server 8.5.

• Competent in managing web servers like IBM HTTP Server, Tomcat, and Apache.

• Spearheaded comprehensive Critical Incident Management, ensuring swift resolution in adherence to SLA parameters.

• Diligently documented and updated high-priority incident progression using ServiceNow.

• Contributed valuable insights to the Problem Management team for in-depth analysis of Severity 1 and Severity 2 incidents.

• Activated the Incident Management Protocol, assessed impact, and coordinated with pertinent teams for effective incident resolution.

• Crafted and disseminated daily status reports for both internal stakeholders and clients.

• Managed shift operations and maintained accurate shift tracking records.

• Oversaw stakeholder escalations, accelerating the incident resolution process to meet service expectations.

• Conducted thorough audits and provided feedback on process improvements to relevant teams.