Hardik Gandhi
Rajkot
Summary
Seeking a challenging position in IT Operations as Tier-2/Tier-3 Technical Support Associate, Senior Associates/Team leader/Associate manager, IT officer.
Resourceful professional in technology support with 10 years of expertise, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Support Engineer-L2
Cloudzen 365 Services Pvt. Ltd.
Rajkot
06.2021 - Current
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- User/Mailbox management on AD/M365/Exchange while maintaining proper security protocols.
- Coordinated with vendors and external support teams to resolve third-party software issues.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Assisted users with configuring their devices for remote access following a deployment.
Sales Executive
EXCELLENT CUSTOMER SERVICES-GODREJ
Rajkot
10.2020 - 05.2021
- Handling and interacting with customers for sales related to appliances, home safe, etc GODREJ products
- Managing mini mall for day to day operations accumulating more than 1200 products
- Management of stock inward and outward, billing system
Technical Support Specialist
FAR OUT SOLUTIONS LLC.
Rajkot
09.2019 - 11.2019
- A U.S BASED MSP
- Handling assigned end-user service requests
- Providing remote, phone, and email support
- Solving network, desktop, and server issues
- Recommending proactive improvements
- Manages and implements systems, applications, and network configurations
- Collaborates with clients to resolve technical issues
- Desktop/Server Support/System Administration
- Windows OS-XP/7/8/10/11
- Windows Active Directory
- Virtualization
- Infrastructure support
- Remote support tools
- Microsoft 365
- Office 365 suite
L2-IT SUPPORT
Reliance Industries Ltd.
Jamnagar
12.2016 - 12.2018
- Reporting directly to the IT Operations Manager and collaborating closely with other IT team members
- Responding to queries in a timely and accurate manner and resolving queries to the user's satisfaction
- Maintaining confidentiality with regard to the information being processed and also providing on-the-job training to new department staff members / vocational trainees
- Diagnosing & resolving hardware, software & end user's problems
- Developing the infrastructure and systems to meet the company's needs
- Working within a secure TCP/IP network environment, including DHCP, DNS and ethernet
- Involved in the rollout of software updates and patches for CITRIX device users
- Investigating specialist and complex IT support issues and providing further actions to L1 staff for troubleshooting
- Maintaining a wide range of computer hardware and software programs
- Co-ordination with L3 support team for escalated issues of CITRIX
- Thin-Client (CITRIX) Service Management-Support, configuration and troubleshooting for Jamnagar Site for approx
- 4000+ users
- Configuration and testing of any new software implementation/upgradation on CITRIX Servers in co-ordination with L3 team located at Headquarters
- Travelling to client sites to help with installs, deployment, and troubleshooting of various IT Peripherals
- Allocating work to junior staff and induction training for new staff
IT EXECUTIVE
ZOBONE BPO PVT. LTD.
Rajkot
10.2014 - 12.2016
- Maintain and configuration of companies' network infrastructure
- Installing, configuring and operating Windows desktop operating systems
- Acting as the single point of contact (SPOC) for all IT & technical queries
- IT Support provision for UK/Dubai Offices remotely
- Maintaining a wide range of computer hardware and software programs
- Maintain site licenses for organization
- Providing advice on selection and purchase of IT equipments
- Maintaining maximum availability of supported services for end-users
- Obtaining quotes for supply of goods and services from suppliers
IT EXECUTIVE
CIMS HOSPITAL
Ahmedabad
09.2013 - 12.2013
- Installing, configuring and operating Windows desktop operating systems
- Maintaining a wide range of computer hardware and software programs
- Maintain site licenses for organization
- Maintaining maximum availability of supported services for end-users
- Investigate specialist and complex IT support issues
- Responsible for diagnosing & resolving hardware, software & end user's issues for 150+ users
SERVICE SUPPORT ENGINEER
GAYTES INFO SYSTEMS PVT. LTD.
Ahmedabad
11.2012 - 02.2013
- Remote Support for company's software and services pan India clients
- Installing, configuring and operating Windows desktop operating systems
- Maintaining a wide range of computer hardware and software programs
- Maintaining maximum availability of supported services for end-users and organization
- Investigate specialist and complex IT support issues
NETWORK ENGINEER
EXCELLENT CUSTOMER SERVICES
Rajkot
09.2011 - 09.2012
- Installing and operating Windows desktop operating systems
- Maintaining a wide range of computer hardware and software programs
- Maintaining maximum availability of supported services for end-users and organization
- Investigate specialist and complex IT support issues
- Responsible for diagnosing & resolving software & end user's problems
Education
B.E.(E&CE) -
Bahubali College Of Engg.
Shravana Belagola01.2011
Higher Secondary Education-HSC -
Krishna Higher Secondary School
Rajkot01.2006
Secondary School Certificate-SSC -
Sunshine School
Rajkot01.2004
Skills
Technical Expertise:
- Cloud environments - VMware Horizon, Citrix Virtual Apps and Desktops, and Microsoft Azure Virtual Desktop
- Server Environments - Windows Server 2016, 2019, 2022 Hyper-V, File and Storage Services, and Remote Desktop Services
- Windows Desktop OSes - 7/8/10/11
- Active Directory - Users/Groups/ GPOs/OUs
- Endpoint Management - Deploying OS and Apps / Configuring / Managing endpoints via Microsoft Endpoint Manager (Intune), MAM and MDM
Tools Expertise:
- ConnectWise/AutoTask CRM environment
- ScreenConnect (now ConnectWise Control)
- Bomgar
- TeamViewer
- Azure Virtual Desktop
- Datto/N-Able RMM
- IT Glue
- Backup/Recovery Tools - Cove(Max) Backup, Veeam, Azure Storage, Macrium Reflect
Languages
- English
- Hindi
- Gujarati
Hobbies and Interests
- PC Gaming
- Carrom
Personal Information
- Date of Birth: 10/08/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Address
SANIDHYA-254, A-402, Nr. HDFC Bank, Besides Gol Coin, Rajkot, Gujarat, 360005, SANIDHYA-254, A-402, Nr. HDFC Bank, Besides Gol Coin, Rajkot, Gujarat, 360005
Certification
- Microsoft Certified Endpoint Administrator Associate
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Technical Support Engineer-L2
Cloudzen 365 Services Pvt. Ltd.
06.2021 - Current
Sales Executive
EXCELLENT CUSTOMER SERVICES-GODREJ
10.2020 - 05.2021
Technical Support Specialist
FAR OUT SOLUTIONS LLC.
09.2019 - 11.2019
L2-IT SUPPORT
Reliance Industries Ltd.
12.2016 - 12.2018
IT EXECUTIVE
ZOBONE BPO PVT. LTD.
10.2014 - 12.2016
IT EXECUTIVE
CIMS HOSPITAL
09.2013 - 12.2013
SERVICE SUPPORT ENGINEER
GAYTES INFO SYSTEMS PVT. LTD.
11.2012 - 02.2013
NETWORK ENGINEER
EXCELLENT CUSTOMER SERVICES
09.2011 - 09.2012
B.E.(E&CE) -
Bahubali College Of Engg.
Higher Secondary Education-HSC -
Krishna Higher Secondary School
Secondary School Certificate-SSC -
Sunshine School
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