GANDLA SAIKRISHNA

• Investigated customer complaints against Amazon delivery drivers and compiled reports for vendor follow-ups.
• Analyzed complaint patterns to improve catalog and delivery processes.
• Contributed to catalog data corrections, reducing repeat customer issues.
• Ensured SLA compliance and provided overtime support during high-volume periods.
• Coordinated resolution steps with internal stakeholders and vendor networks.
• Respond quickly to customer inquiries through live chat platforms and maintain a professional tone
• Respond to customer emails promptly and professionally, providing clear explanations and solutions.
• Managed escalations and coordinated with internal teams for timely resolutions, including complaint investigation and safety-related incident
• Monitored high-priority queues and ensured SLA compliance during critical periods.
• Amazon EU DAF Project

• Investigated customer complaints against Amazon delivery drivers and compiled reports for vendor follow-ups.
• Analyzed complaint patterns to improve catalog and delivery processes.
• Contributed to catalog data corrections, reducing repeat customer issues.
• Ensured SLA compliance and provided overtime support during high-volume periods.
• Coordinated resolution steps with internal stakeholders and vendor networks.
• Respond quickly to customer inquiries through live chat platforms and maintain a professional tone
• Respond to customer emails promptly and professionally, providing clear explanations and solutions.
• Amazon EU DAF Project

• Developed scripts in Java, Groovy, XML, and HTML to meet sponsor requirements.
• Participated in full SDLC from requirement analysis to final deployment.
• Conducted validation of test cases and managed defect lifecycle in Jira.
• Delivered bug-free solutions for UAT by aligning code with sponsor expectations.
• Maintained configuration integrity by ensuring regular code commits in Eclipse.
• Prepared daily and weekly status reports to ensure alignment with project timelines.
• Interacting with clients through email regarding code updates

Investigated customer complaints against Amazondelivery drivers and compiled reports for vendor follow-ups.

Analyzed complaint patterns to improve catalog anddelivery processes.

Contributed to catalog data corrections, reducing repeat customer issues.

Ensured SLA compliance and provided overtimesupport during high-volume periods. Coordinated resolution steps with internal stakeholders and vendor networks.

Respond quickly to customer inquiries through live chat platforms and maintain a professional tone

Respond to customer emails promptly and professionally, providing clear explanations and

• Audited content for compliance with YouTube community guidelines.
• Updated SOPs as per client inputs and trained team members on revised processes.
• Performed root cause analysis for quality deviations and provided documented feedback.
• Maintained performance trackers, escalated quality issues, and supported team goals.
• Worked extended hours to meet business objectives during peak periods.
• Google YouTube Project (YTNS)