GANESAN Chandrasekaran
Head Of Operations
Chennai
Summary
Graduate (BCA) with experience of 15+ years in fields of BPO and IT and Digital Marketing. FOCUSED AREA of EXPERTISE Client handling Team Management Report Generation Handling Entire Operations Time Management Project management EXPERIENCE SUMMARY. 1 year of experience, in Customer Service – E-Spectrum BPO Services. 4 years experience in Sutherland Global Services as a Team Lead. 3 years of experience in ZOHO as Regional Sales Manager. 3 Months of experience in Prodex Technologies as Manager- Business Development. 2.8 years of experience in Konnecto Services as Chief Business Officer. . 10 months of experience in AB2 Consulting Pvt Ltd as a Manager- Business Development. . 1.6 years of experience in Purplesoft Technology as Head of Operations.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Head Of Operations
PURPLESOFT TECHNOLOGY, Joined Purplesoft
04.2022 - 04.2023
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the companys products/services addressing or predicting client’s objectives
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Develop entry level staff into valuable sales people
- Managing the entire operations like HR, Admin, All back end teams Managing Sourcing, Supply Chain Management, Marketing, Sales, Pre Sales
Manager- Business Development
AB2 Consulting Pvt Ltd
11.2020 - 12.2021
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company’s products/services addressing or predicting client’s objectives
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales
- Maintain strong relationship with the OEM's
- Taking care of Software sales in the global market
- Make sure the team performace are always top notch.
Chief Business Officer
Konnecto Services
02.2017 - 09.2019
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company’s products/services addressing or predicting client’s objectives
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Develop entry level staff into valuable sales people.
Business Development Manager
Prodex Technologies
10.2016 - 01.2017
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company’s products/services addressing or predicting client’s objectives
- Prepare sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Develop entry level staff into valuable salespeople.
Regional Sales Manager
ZOHO
04.2013 - 09.2016
- Joined ZOHO as SME and then later as a
ManageEngine Products
04.2013 - 09.2016
- Handling a team with people of 30
- Coaching them to drive the parameters correctly
- Track the development on a regular basis. Final implementation for smooth transition and regular day to day functioning
- Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Accomplishes sales and organization mission by completing related results as needed.
Customer Support Executive
Sutherland Global Services
01.2010 - 01.2013
- Joined Sutherland in 2010 which is a BPO
- And then designated as Supervisor and then later as SME, for BELL Canada Process
- WORK PROFILE Managed and handled team involved in daily processing
- Managing SLA adherence
- Monthly call with Clients for to understand client requirement and remove bottlenecks in process in a methodological approach
- Ensure client satisfaction
- Monthly Vendor review and tracking of vendor performance on a monthly basis
- Preparation of Process change documents for new process implementation in the unit.
Customer Service Executive Officer and then designated as SME
E-Spectrum BPO Services
01.2009 - 01.2010
- E-Spectrum BPO Services, 1
- To ensure the calls are attended as per the Process
- To ensure the Quality of the call doesn’t come down by monitoring the calls on a frequent basis for other agents To ensure generation of reports and forwarding the same to Customer service Head on a daily basis.
Education
Bachelor of Computer Application - undefined
University of Madras
Institution : Vel’s College of Arts & Science
Skills
Staff training/development
undefinedAdditional Information
- AWARDS , Have been Awarded with BRAVO ROOKIE – 2010 - Sutherland Have been Awarded with BRAVO Performer of the Year – 2011 - Sutherland Have been Awarded with Team Award – 2012 - Sutherland Have been Awarded with CUSTOMER APPRECIATION Award Jan 2012 – Sutherland
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
Certification
[Bravo Rookie], [Sutherland] - [Being a Top Performer]]
Timeline
Head Of Operations
PURPLESOFT TECHNOLOGY, Joined Purplesoft
04.2022 - 04.2023
Manager- Business Development
AB2 Consulting Pvt Ltd
11.2020 - 12.2021
Chief Business Officer
Konnecto Services
02.2017 - 09.2019
Business Development Manager
Prodex Technologies
10.2016 - 01.2017
[Sales Performer of the year], [Zoho]
07-2016
Regional Sales Manager
ZOHO
04.2013 - 09.2016
ManageEngine Products
04.2013 - 09.2016
[Customer Appreciation Award], [Sutherland] - [ Client Side]]
09-2012
[Best Team Management], [Sutherland] - [Team Management]]
06-2012
[Bravo Performer of the Year], [Sutherland] - [Being a Top Performer]
05-2011
[Bravo Rookie], [Sutherland] - [Being a Top Performer]]
01-2010
Customer Support Executive
Sutherland Global Services
01.2010 - 01.2013
Customer Service Executive Officer and then designated as SME
E-Spectrum BPO Services
01.2009 - 01.2010
Bachelor of Computer Application - undefined
University of Madras
Institution : Vel’s College of Arts & Science
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