GANESAN K
COLLECTION
Madurai,TN
Summary
Dynamic Senior Collections Officer with a proven track record at Satin Creditcare Network, excelling in debt recovery and team leadership. Enhanced recovery rates through innovative strategies and legal collaboration, while fostering a culture of growth. Skilled in effective communication and compliance, consistently achieving collection targets and improving operational efficiency.
Overview
4
4
years of professional experience
Work History
Senior Collections Officer
Satin Creditcare Network
07.2022 - 03.2023
- Mentored junior team members by sharing best practices and providing constructive feedback, promoting a culture of continuous learning and professional development.
- Collaborated with legal counsel on escalated cases, resulting in higher recovery rates through litigation or arbitration processes.
- Developed innovative strategies to locate hard-to-reach debtors, increasing chances of successful collection efforts.
- Maintained detailed records of all collection activities, ensuring compliance with industry regulations and company policies.
- Created comprehensive training materials for new hires, enhancing overall team knowledge and productivity.
- Improved collections efficiency by implementing streamlined processes and procedures for the team.
Collection Executive
HDFC Bank
07.2019 - 06.2022
- Improved collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
- Reduced bad debt losses through diligent monitoring of accounts receivable and timely follow-up with customers.
- Played an instrumental role in reducing aged receivables through proactive monitoring and swift action on overdue accounts.
- Increased cash flow by consistently meeting or exceeding collection targets on a monthly basis.
Education
Bachelor of Arts - Political Science
PMT COLLEGE
MADURAI 04.2001 -
Skills
Debt recovery expertise
Timeline
Senior Collections Officer
Satin Creditcare Network
07.2022 - 03.2023
Collection Executive
HDFC Bank
07.2019 - 06.2022
Bachelor of Arts - Political Science
PMT COLLEGE
04.2001 -
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