Ganesan K

• Team Lead managing 6 members Offshore team.
• End to End monitoring of security applications and supported services.
• Supporting agent installation on all endpoints/servers in Enterprise and making sure all endpoints subscribed to Infrastructure security Tools.
• Identifying and reconciling quiet/missing endpoints by creating incidents and change tasks when required through ServiceNow ticketing tool. Interacting with multiple vendors managing those servers and resolving the issue.
• Detection of incidents impacting services and remediation of incidents leading to resolution in a timely and effective manner.

• UFM: Umbrella fault management provides solution for all the NetAct OSS and unmanaged elements of various customers (Bharti, Vodafone) using Netcool Suite, Impact policy, Java Script and Perl.

• Everything Everywhere: Project involves providing OSS support on Network fault management to the client everything everywhere using Netcool suite of products.
• My role is analyzing the Business Requirement document and preparing High level design, Modifying the existing rules files and testing it. Packaging the system tested files and releasing the same to customer.

British Telecom: IBM’s Tivoli Netcool suite of products used for real time fault management and service assurance.

Our team Involved capturing the events (SNMP, Syslog, ping, etc.) from network devices, processing events through probes and storing it in object server table fields as meaningful information, this fields will be displayed in 'Eventlist' which will be helpful for operations people in detecting the network fault root cause.