GANESAN Thangappan

• Transaction Monitoring- FCSO

KEY RESPONSIBILITIES:

• FCSO (Financial Crime Surveillance Operations)
• Currently handling Transaction Monitoring 4 African countries AML/TF- clients Transaction Monitoring and previously handled 14 African countries
• Interacting with 4 Different Stake Holders (RFCC/ Country FCC) and fulfilling their requirements and regulatory requirements.
• Acting as backup for other AME countries whenever required.
• Acting as a Centralized Spoc for all AME region related data consolidations.
• Develop effective controls and procedures for identifying, monitoring, reporting and record keeping of suspicious activities - ensure that significant cases of suspected money laundering are subject to appropriate investigation and disclosure where necessary
• Ensure that appropriate internal resources, systems, procedures and controls are in place and are operating effectively
• Coordinate IT initiatives and managing database and systems used by the unit to ensure operational issues are promptly addressed
• Coordinate BCP / DR testing in addition to taking appropriate measure for managing crisis
• Ensure quality of review undertaken in Transaction Surveillance operations satisfies the requirements of the business and the local legal and regulatory requirements pertaining to respective countries
• This includes reviewing the appropriateness of actions taken on a sample of alerts / cases as part of Internal Quality checks
• Meet SLA relating to TAT and accuracy, ensure expected productivity levels are met, review capacity levels on a regular basis, cost save initiatives, roll out new DSs within the agreed time frame and ensure timeliness in submission of MIS
• Handling a team of 11 members and taking care of their daily performances and all of their job objectives
• As a leader, always standing with my team members to motivate them and helping them to grow in their career by providing the feedbacks and suggestions then and there.

• Handling of all financial transactions pertaining to credit cards- Financial c-ops : financial charges and reversals
• Financial Collections : Unclaimed cheque, transfer of balance request
• NON FINANCIALS & CI Lending:
• Handling customer requests & complaints for re-issues & Addon card requests for existing credit card customers, limit enhancement, Lost card replacements, up gradation and down gradation of cards, Testing, Linking of multiple accounts and this job demanded a high level of proficiency in understanding & implementation of the policies and procedures since it involves maintenance.

• Handled team of 35 Sub-Dealers