GANESH A KASHYAP

Summary

Experienced professional with over 3.5 years of expertise in business development and strategic planning. Demonstrated proficiency in implementing enhancements to streamline business operations and maximize efficiency. Highly proficient in process optimization and data analysis, with a proven track record of preparing Power BI Dashboards. Currently serving as a senior team member at Flipkart's TNS division, with extensive hands-on experience. Known for being a quick learner and a collaborative team player, with strong analytical and problem-solving skills.

RPA (Reseller Process Automation):

Individual
• Independently developed a Python script for automating the reseller process, resulting in decreased data volume, pattern recognition, and improved conviction rates.
• Leveraged Pandas to efficiently handle large datasets from diverse platforms and implemented Tkinter GUI for seamless data importation.
• Employed clustering techniques to map data clusters based on predefined criteria, streamlining the analysis process.

Cancellation Monitoring Dashboard:

Individual
• Developed a dashboard to track cancellation numbers by process, users, and rules, aiding in quick trend identification and problem-solving.
• Empowered stakeholders to make informed decisions, optimize operations, and boost customer satisfaction by reducing RTO percentage.

Anomaly Detection Tool (Zephyr):

Team Member
• Was part of the team that developed Zephyr, an advanced tool to spot irregularities in order transactions.
• Used sophisticated algorithms to compare current order volumes with those of the previous week, swiftly identifying potential fraud risks.
• Generated actionable reports to facilitate targeted interventions, enhancing fraud detection capabilities and safeguarding organizational assets.

Blacklisting Metrics Publication:

Individual
• Shared weekly numbers on blocked accounts, enhancing platform safety and improving customer experience.