Summary
Overview
Work History
Education
Skills
Timeline
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Ganesh Ambure

Ganesh Ambure

Mumbai

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Entertainment Service Provider

PVR LIMITED
09.2008 - 04.2011
  • Helped clients with cinema experience services, ensuring high levels of satisfaction and loyalty.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Duty Officer

PVR LIMITED
04.2011 - 04.2015
  • Brief all staff regularly on Box office /concessions operational matters in pre shift opening briefings.
  • Prepare daily, weekly, monthly reports, and any other report pertaining to the cinema department and analysis the same with the competitors.
  • Oversee the services of the cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times.

Duty Manager

PVR LIMITED
04.2015 - 04.2018
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Streaming process to ensure smooth functioning and sales operation.
  • To introduce new ways and means to minimize transaction time at box office and at the concessions. Maintain strict quality and quality control in all food counters; self managed and outsourced.
  • Monitor Promotional activities related to Box office / Concessions area and co-ordinate with marketing to ensure smooth implementation.
  • Designed and implemented operational policies & procedures, service standards and training programs for bringing keen customer focus, high energy level and team spirit in the employees.

Cinema Manager

PVR LIMITED
04.2018 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

Bachelor of Arts -

Recognized University.
Mumbai
04.2016

Skills

  • Market and Competitor Research
  • Operational Efficiency
  • Business Growth Initiatives
  • Process Development and Streamlining
  • Corrective Action Planning
  • Strategize Business Plans
  • Operational Improvements
  • Performance Monitoring and Evaluation
  • Motivational Leadership
  • Customer Needs Assessments
  • Employee Performance Evaluations
  • P&L Administration
  • Budget Controls

Timeline

Cinema Manager

PVR LIMITED
04.2018 - Current

Duty Manager

PVR LIMITED
04.2015 - 04.2018

Duty Officer

PVR LIMITED
04.2011 - 04.2015

Entertainment Service Provider

PVR LIMITED
09.2008 - 04.2011

Bachelor of Arts -

Recognized University.

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Ganesh Ambure