GANESH BHANDARI
Coventry,United Kingdom
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.
Overview
13
13
years of professional experience
Work history
Team Member
Dominos Pizza
Coventry, India
2025.07 - Current
- Improved team communication by organising weekly meetings.
- Collaborated effectively with team members to meet project deadlines.
- Upheld company policies strictly, fostering a compliant work environment.
- Achieved efficient workflow with proper time management.
- Optimised inventory control for streamlined operations.
Team Member
News team
Coventry, United Kingdom
2025.06 - Current
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Improved client satisfaction by delivering packages promptly and accurately.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Ensured safety by regular vehicle inspections and maintenance.
Team Member at Aviation
IDS
Luton, United Kingdom
2024.10 - 2025.03
- Operate specialized de-icing trucks and equipment
- Spray aircraft with heated de-icing and anti-icing fluids
- Inspect aircraft surfaces (wings, tail, fuselage) for ice, frost, or snow
- Follow strict aviation safety procedures and airline protocols
- Communicate with pilots and ground control teams
- Monitor weather conditions affecting icing risk
- Ensure proper fluid usage and environmental compliance
Operational Manager
Larzu Techno Limited
Luton, United Kingdom
2023.01 - 2024.10
- Conducted comprehensive market research to identify potential growth areas.
- Implemented new policies for improved staff productivity and morale.
- Negotiated contracts with suppliers to secure favourable terms and conditions.
- Ensured compliance with regulatory standards by constant monitoring and updating processes as necessary.
- Streamlined operational efficiency by conducting detailed process audits.
Customer Service Executive
Capita
Preston, Lancashire
2022.08 - 2023.01
- Increased client retention by 95% through outstanding account management.
- Resolved complaints with proactive problem-solving and analysis.
- Offered detailed product and service advice based on customer needs.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Explained benefits and advantages of different product and service offerings to customers.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Customer Service Executive
Wescot Credit Services
Bolton, Lancashire
2022.04 - 2022.07
- Managed banking and accounts with expert finance knowledge.
- Handled live chat queries within strict timeframe targets.
- Recorded and processed customer data accurately.
- Participated in meetings to discuss goals .
- Applied best practices to comply with customer service procedures.
Team Manager
Remitly, Sutherland Global Services
Hyderabad, India
2020.01 - 2021.10
- Delegated responsibilities efficiently amongst team members.
- Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
- Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Developed action plans for continuous process improvement initiatives.
- Encouraged open dialogue amongst employees for better problem-solving ability.
Subject Matter Expert
REMITLY, Sutherland Global Services
Hyderabad, India
2019.06 - 2019.12
- Set achievable month and annual targets, motivating team to swiftly progress and achieve goals in line
- Sought opportunities to up-sell and add-on additional merchandise
- Performed in-depth research to answer more complex questions
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion
- Cultivated customer relationships by advising clients on repayment plans
- Wrote and realigned key plans, including functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies
- Participating in meetings and voicing concerns as well as suggestions for improvement
- Care for the health, safety and welfare of people in the organization.
Customer Service Associate
Sutherland Global Services
AT & T
Mumbai, India
2014.09 - 2019.05
- Assisted customers with store and product complaints
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits
- Boosted customer satisfaction scores to 99% through fast and knowledgeable issue resolution
- Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty
- Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues
- Established patterns to reoccurring issues and provided input to development teams
- Answered customer telephone calls promptly to improve on-hold wait times.
Back-end data Operator
FINICITY
Mumbai, India
2013.09 - 2014.02
- Set achievable month and annual targets, motivating team to swiftly progress and achieve goals in line
- Work on data provided and send the accurate data to the clients without any discrepancy.
Education
Bachelors of Science - Computer Science
Mulund College of Commerce
Secondary School Education -
Smt.N.G. Purandare High School
MumbaiHigher Secondary Education -
Mulund Vidya Mandir Junior College
Skills
- Strategic problem solving
- Multitasking
- Inspiring coaching and mentoring
- Staff management
- Motivational team leadership
- Professional summary
- Client-focused Business Manager offering diverse experience in customer service, business management and project coordination Proven ability to quickly build relationships with both clients and business audiences Quick-learning with excellent multi-tasking skills and the ability to quickly master new technology Commended for innovation and creative problem-solving abilities to address business challenges
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Marathi
Proficient (C2)
Punjabi
Upper intermediate (B2)
Kannada
Advanced (C1)
Timeline
Team Member
Dominos Pizza
2025.07 - Current
Team Member
News team
2025.06 - Current
Team Member at Aviation
IDS
2024.10 - 2025.03
Operational Manager
Larzu Techno Limited
2023.01 - 2024.10
Customer Service Executive
Capita
2022.08 - 2023.01
Customer Service Executive
Wescot Credit Services
2022.04 - 2022.07
Team Manager
Remitly, Sutherland Global Services
2020.01 - 2021.10
Subject Matter Expert
REMITLY, Sutherland Global Services
2019.06 - 2019.12
Customer Service Associate
Sutherland Global Services
AT & T
2014.09 - 2019.05
Back-end data Operator
FINICITY
2013.09 - 2014.02
Bachelors of Science - Computer Science
Mulund College of Commerce
Secondary School Education -
Smt.N.G. Purandare High School
Higher Secondary Education -
Mulund Vidya Mandir Junior College